Haley Lentz
Philadelphia,PA
Summary
A dedicated and detail oriented Customer Service and Logistics Representative with several years in maintaining logistics operations, resolving customer issues, and ensuring timely delivery of products. Seeking to leverage my expertise to contribute to the success of AdvanSix.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
RoadOne IntermodalLogistics
12.2022 - Current
- Coordinate and manage the end-to-end logistics process, ensuring timely delivery of products to customers.
- Handle customer inquiries and resolve complaints in a professional and timely manner, which improved customer satisfaction.
- Collaborate with suppliers, vendors, and transportation companies to ensure efficient and cost-effective logistics operations.
- Monitor inventory levels and coordinate with the warehouse team to ensure accurate and timely order fulfillment.
- Prepare and maintain logistics reports, tracking shipments and delivery performance.
Assistant Store Manager
West Marine
03.2022 - 12.2022
- Provided exceptional customer service by addressing inquiries, resolving issues, and providing product information in store and online.
- Processed orders, returns, and exchanges efficiently, ensuring a seamless customer experience.
- Trained and mentored new customer service representatives, improving team performance and service standards.
- Strong organizational skills to prioritize tasks and manage time effectively in a fast- paced environment.
- Ability to create appealing displays to enhance the shopping experience and drive sales.
Education
High School Diploma -
Archbishop Ryan High School
Skills
- Excellent customer service and communication skills
- Strong problem-solving and analytical skills
- Ability to handle multiple tasks and prioritize effectively
- Attention to detail and accuracy
- Strong knowledge in logistics and supply chain for trucking and shipping cargo lines
- Proficient in Citrix Platform, Mozilla Software, and Microsoft Excel
Timeline
Customer Service Representative
RoadOne IntermodalLogistics
12.2022 - Current
Assistant Store Manager
West Marine
03.2022 - 12.2022
High School Diploma -
Archbishop Ryan High School
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