Haley Martin
Fort Myers,FL
Summary
Dynamic Operations Manager with a proven track record at Naples Vacations, LLC., enhancing occupancy rates and maximizing revenue through strategic marketing and SEO optimization. Skilled in client relationships and revenue management, I excel in driving results through creative problem-solving and effective policy implementation. My background also includes impactful roles in counseling and education, showcasing exceptional communication and analytical skills.
Overview
11
11
years of professional experience
Work History
Operations Manager
Naples Vacations, LLC.
Naples, FL
05.2022 - 08.2024
- Drove improvements within vacation rental business operations by identifying actionable insights through performance metrics analysis.
- Boosted off peak season occupancy rate to 96% by executing effective marketing strategies and providing outstanding customer service.
- Utilized SEO techniques to optimize listing descriptions and enhance visibility on popular travel platforms
- Achieved a 25% reduction in operating costs by transitioning housekeeping services from external vendors to in-house management
Career Counselor, Real Estate Educational Provider
Larson Educational Services
Naples, FL
04.2019 - 04.2022
- Developed and implemented comprehensive career guidance programs, resulting in improved student satisfaction and success rates.
- Assisted students in building successful networking skills to implement in the real estate field.
- Created one-on-one coaching sessions focused on passing the Florida real estate licensing exam. As a result 92% of our students passed on the 1st attempt on the State Exam.
- Guided each student through the Florida DBPR licensing requirements.
- Prepared reports on enrollment trends, graduation rates, test scores.
Substance Abuse Counselor
TASC of Southeastern Ohio
Jackson, OH
01.2014 - 12.2019
- Led group therapy sessions for a wide range of individuals, inspiring peer encouragement and nurturing positive coping skills.
- Fostered open and trusted client relationships through effective communication skills, resulting in successful counseling sessions.
- Performed thorough substance abuse assessments and screenings to precisely identify client needs and establish appropriate care level requirements.
- Enhanced operational efficiency by optimizing case management procedures, resulting in reduced administrative tasks and increased focus on direct client services.
Education
Associate of Applied Science - Business Administration And Management
Colorado Technical University
Remote 05.2015
Skills
Policies and procedures implementation
Client Relationships
Invoice Processing
Customer Retention
Cost Reduction
Revenue management
Payroll Administration and Timekeeping
Reservation & Property Management Systems
Call Management & Complaint Deescalation
Microsoft Office, Windows & Mac Os
Creative Solution & Exceptional Problem Solving
References
References available upon request.
Timeline
Operations Manager
Naples Vacations, LLC.
05.2022 - 08.2024
Career Counselor, Real Estate Educational Provider
Larson Educational Services
04.2019 - 04.2022
Substance Abuse Counselor
TASC of Southeastern Ohio
01.2014 - 12.2019
Associate of Applied Science - Business Administration And Management
Colorado Technical University
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