Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Martin

Gastonia,NC

Summary

Adept at strategic planning and complex problem-solving, I significantly enhanced team productivity and customer satisfaction at HCL Technologies. With a knack for staff management and employee motivation. I am a Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and building team rapport.

Overview

6
6
years of professional experience

Work History

Supervisor

HCL Technologies
08.2024 - Current
  • Overseeing daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Call Center Representative

HCL Tech
10.2018 - 08.2024
  • Managed call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma - Arts

Ashbrook High School
Gastonia, NC
05.2014

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning

Timeline

Supervisor

HCL Technologies
08.2024 - Current

Call Center Representative

HCL Tech
10.2018 - 08.2024

High School Diploma - Arts

Ashbrook High School
Haley Martin