SQL
Haley Mathews, MCIS
Director Of Professional Services
Denver,CO
Summary
Director of Professional Services with expertise in scaling SaaS delivery practices, driving partner and customer enablement, and influencing sales and product strategy. Built and led global teams delivering measurable impact on revenue, adoption, and client retention.
Overview
11
11
years of professional experience
2
2
Certifications
7
7
years of post-secondary education
Work History
Director of Professional Services
Varicent
12.2021 - Current
- Founded and scaled the Sales Planning professional services practice, transforming it into a core revenue stream and customer adoption driver for Varicent. Built the delivery methodology, resourcing model, and go-to-market approach from the ground up.
- Own the full services sales lifecycle for the Sales Planning product—scoping, pricing, and quoting 100% of services engagements, influencing $10M+ in annual services revenue.
- Developed and delivered foundational product training to over 100 cross-functional team members, accelerating internal adoption and improving implementation quality.
- Created and facilitated advanced enablement programs for services sellers and senior business consultants, training over 25 professionals on complex solution design and delivery best practices.
- Built and executed a partner enablement strategy, developing an engagement methodology and training internal teams to support partner-led delivery—expanding implementation capacity and ensuring consistent client outcomes.
- Partnered with Sales teams as a subject matter expert in over 50% of Sales Planning license deals, driving solution design, creating implementation strategies, and removing barriers to purchase—directly contributing to license growth.
- Foster cross-departmental partnerships across Sales, Product, and Customer Success, driving customer retention and accelerating Sales Planning adoption across the client base.
Solution Architect
Advanced Technology Group
03.2020 - Current
- Developed the go-to-market services strategy for an SPM (Sales Performance Management) solution, creating scalable project frameworks, implementation documentation, and client-facing training materials.
- Supported multiple concurrent technology implementations, including Xactly and DocuSign, driving operational efficiencies across practices.
- Guided project teams through resource planning, risk management, and execution, ensuring on-time, on-budget delivery and high client satisfaction.
Solution Architect
Xactly Corp
01.2018 - 03.2020
Customer Success Consultant
Granicus Inc.
04.2016 - 01.2018
Territory Sales Representative
Grainger W.W
06.2015 - 04.2016
Business Consultant
Reynolds & Reynolds Company
06.2014 - 04.2016
Education
Masters of Computer Information Systems -
08.2019 - 06.2022
Bachelor of Science - International Business
08.2010 - 05.2014
Skills
Analytical Thinking
Strategic Planning
Adaptability
Decision-making
Customer-centric Mindset
Solutions Design
Certification
Business Intelligence Certificate
Software
Timeline
Cybersecurity Certificate
12-2021
Director of Professional Services - Varicent
12.2021 - Current
Business Intelligence Certificate
05-2021
Solution Architect - Advanced Technology Group
03.2020 - Current
Colorado State University - Masters of Computer Information Systems,
08.2019 - 06.2022
Solution Architect - Xactly Corp
01.2018 - 03.2020
Customer Success Consultant - Granicus Inc.
04.2016 - 01.2018
Territory Sales Representative - Grainger W.W
06.2015 - 04.2016
Business Consultant - Reynolds & Reynolds Company
06.2014 - 04.2016
Oral Roberts University - Bachelor of Science, International Business
08.2010 - 05.2014