Matthew Van Laan
Charleston,South Carolina
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Director of Professional Services
GoodUnited
09.2023 - Current
- Worked closely with team to support innovation in product research and development.
- Managed professional service team, celebrating milestones, supporting sales operations and determining future goals.
- Oversaw implementation and development of over 200 projects annually, minimizing operational deficiencies and driving customer satisfaction.
- Focus on increasing product adoption while maintaining industry leading gross margin of 55%.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Directed budget development, creation of budgetary controls and recordkeeping systems and investment management.
Senior Client Insights and Analytics Manager
GoodUnited
12.2021 - 09.2023
- Organized [Number] simultaneous ongoing projects, delegating personnel and resources to optimally meet overarching business goals and minimize redundancies.
- Created custom dashboards and interfaces designed specifically to suit customer needs and priorities for optimal performance.
- Translated complex business objectives into actionable data management plans for over 60 individual clients and customer classes.
- Implemented randomized sampling techniques for optimized surveys.
- Data driven decision making process to effectively manage over $25 million in customer marketing spend.
- Managed large-scale implementation on Tableau for internal and external stakeholders.
Project Manager
GoodUnited
12.2020 - 12.2021
- Planned, designed, and scheduled phases for large projects with key accounts.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with internal and client side teams.
Senior Analyst
Accenture
06.2019 - 11.2020
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Infantry Squad Leader
United States Army
06.2014 - 04.2019
- Supervised and led squad of 16 soldiers, setting high standard of efficiency, loyalty and integrity.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Executed reasoned and efficient decision-making to foster troop discipline and unity.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
Education
MBA - Business Administration
East Carolina University
Greenville12.2019
Bachelor of Arts - Economics
University of South Carolina
Columbia12.2013
Skills
- Adaptability
- Project Management
- Decision Making
- Time Management
- Performance Metrics
- Budget Management
- Cross-functional Collaboration
- Client Relationship Management
- Team Leadership
- Financial Management
- Strategic Planning
- Process Improvement
Timeline
Director of Professional Services
GoodUnited
09.2023 - Current
Senior Client Insights and Analytics Manager
GoodUnited
12.2021 - 09.2023
Project Manager
GoodUnited
12.2020 - 12.2021
Senior Analyst
Accenture
06.2019 - 11.2020
Infantry Squad Leader
United States Army
06.2014 - 04.2019
MBA - Business Administration
East Carolina University
Bachelor of Arts - Economics
University of South Carolina
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