Haley Matlock
Fayetteville,NC
Summary
Dynamic professional with established expertise at Mission BBQ, excelling in customer service and innovative problem-solving. Recognized for enhancing customer satisfaction through effective communication. Adept at prioritizing tasks and collaborating with teams to achieve goals, consistently delivering exceptional results and fostering strong client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Catering Services Assistant
Mission BBQ
Fayetteville, NC
10.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Assisted in training new employees when needed.
- Executed follow-up calls to ensure customer satisfaction post-purchase.
- Suggested additional products or services that may benefit the customer's needs.
- Provided accurate information about products and services.
- Identified potential opportunities to upsell products or services.
- Built sustainable relationships with customers through open communication.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Adhered to company policies when dealing with customers.
Private Housekeeper
Moore Family
Clarksville, TN
03.2020 - 10.2021
- Managed daily cleaning tasks for private residence of the Moore family.
- Organized household supplies and maintained inventory for efficient operations.
- Assisted with laundry, ensuring garments were cleaned and properly stored.
- Provided pet care, including feeding, walking, and grooming for family pets.
- Maintained a high level of confidentiality while handling household matters.
Education
GED -
College of Western Idaho
Nampa, ID06-2016
Skills
- Customer service
- Task prioritization
- Problem solving
- CRM management
- Team collaboration
- Effective communication
Certification
- Currently taking classes for Casualty and Property Insurance
Languages
Spanish
Limited
References
References available upon request.
Timeline
Catering Services Assistant
Mission BBQ
10.2020 - Current
Private Housekeeper
Moore Family
03.2020 - 10.2021
GED -
College of Western Idaho
Similar Profiles
Cale SchwartzmillerCale Schwartzmiller
Dining Room Manager at Mission BBQDining Room Manager at Mission BBQ
Paloma Perez ValencianaPaloma Perez Valenciana
Dining Room Leader at Mission BBQDining Room Leader at Mission BBQ
Charles BishopCharles Bishop
Mission BBQ Hourly Servant Heart Leader at Mission BBQMission BBQ Hourly Servant Heart Leader at Mission BBQ
Timothy McLachlanTimothy McLachlan
Manager/PitMaster at Mission BBQManager/PitMaster at Mission BBQ
Carlee RobinsonCarlee Robinson
Veterans Service Representative at Department of Veterans AffairsVeterans Service Representative at Department of Veterans Affairs