Haley Mattacotti
Milwaukee
Summary
Focused individual with experience managing sensitive information, helping and serving individuals with their related needs, and connecting people to appropriate resources. Brings strong organizational skills, empathy, and ability to collaborate with others.
Overview
5
5
years of professional experience
Work History
Prep Cook
Texas Roadhouse
New Berlin
09.2023 - Current
- ared ingredients for menu items, ensuring freshness and quality standards.
- Monitored inventory levels, reporting shortages to management for replenishment.
- Maintained cleanliness and organization of kitchen workstations and storage areas.
- Implemented efficient prep processes, reducing food waste and enhancing productivity.
- Collaborated with chefs to execute timely meal service during peak hours.
- Developed knowledge of menu items, contributing to enhanced customer satisfaction through quality dishes.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
Shift Lead
Panera Bread
New Berlin
07.2021 - 09.2023
- Crafted sandwiches to customer specifications, ensuring quality and freshness.
- Trained new team members on food preparation and safety protocols.
- Developed efficient assembly techniques to enhance speed of service during peak hours.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Processed customer orders efficiently, ensuring accuracy in transactions and minimizing wait times.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Education
Bachelor of Science - Criminal Justice
University of Wisconsin, Milwaukee
Milwaukee, WI05-2023
Skills
- Attention to detail
- Cleaning and organization
- Customer service
- Efficient multitasking
- Time management
- Teamwork and collaboration
- Following instructions
- Quick-learning
- Highly motivated
- Dependable and reliable
- Active listener
- Reporting skills
- Conflict resolution
Timeline
Prep Cook
Texas Roadhouse
09.2023 - Current
Shift Lead
Panera Bread
07.2021 - 09.2023
Bachelor of Science - Criminal Justice
University of Wisconsin, Milwaukee