Haley McCormick
Marmet,West Virginia
Summary
Ambitious Customer Service Representative equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
7
7
years of professional experience
Work History
Deputy Fiduciary Clerk
Kanwha County
Charleston, WV
11.2021 - Current
- Offered expertise and assistance to personnel regarding the Fiduciary process
- Maintained a comprehensive schedule of appointments for clients, customers, and other visitors.
- Ensured the proper organization of confidential client information by implementing a systematic filing system in compliance with company guidelines.
- Executed precise and efficient data entry utilizing Microsoft applications across multiple computer systems.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying when required.
Head Personal Trainer
Grind Time LLC
Charleston, WV
05.2018 - Current
- Developed customized goals for individuals and teams considering their existing capabilities and requirements.
- Developed innovative strategies to optimize the physical abilities of athletes at different stages of their career.
- Offered guidance on correct form during weightlifting exercises.
- Cultivated an environment fostering determination, commitment, and hard work to motivate athletes towards elevating their conditioning.
Customer Service Representative Intern
Kanawha County
Charleston, WV
10.2020 - 11.2021
- Ensured customer satisfaction by resolving intricate problems through cross-departmental teamwork.
- Informed customers with precision about the offerings accessible.
- Executed diverse administrative tasks including filing paperwork, updating databases, and generating reports.
- Demonstrated strong customer service skills in effectively handling and resolving client concerns
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
Education
Bachelor of Science - Exercise Science
University of Charleston
Charleston, WV05-2021
High School Diploma -
Capital High School
Charleston, WV05-2017
Skills
- Clerical Support
- Data Entry
- Microsoft Office proficiency
- Strong interpersonal communication
Timeline
Deputy Fiduciary Clerk
Kanwha County
11.2021 - Current
Customer Service Representative Intern
Kanawha County
10.2020 - 11.2021
Head Personal Trainer
Grind Time LLC
05.2018 - Current
Bachelor of Science - Exercise Science
University of Charleston
High School Diploma -
Capital High School