Haley McCoy
Norfolk,United States
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Technician
Cavalier Ford Lincoln
Chesapeake, VA
03.2024 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Provided clear communication with customers regarding the status of their vehicle, any necessary repairs, and estimated completion times.
- Performed tire rotations, fluid checks, and other preventive maintenance tasks to help prolong vehicle life and improve performance.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Service Technician
Priority Ford Norfolk
Norfolk, VA
08.2023 - 03.2024
- Kept shop areas neat, clean, and free of safety hazards.
- Checked fluids, tires, brakes, and other systems as part of multi-point inspection.
- Enhanced service quality through adherence to company standards while performing oil changes, filter replacements, and other routine maintenance tasks.
- Assisted in training new employees on proper techniques, safety protocols, and company policies, contributing to a well-prepared team.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
Certified Nursing Assistant
Westminster Canterbury
Virginia Beach, VA
09.2021 - 04.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Nursing Care Partner
Sentara Leigh Hospital
Norfolk, VA
03.2021 - 09.2021
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reviewed patient history to verify conditions and current medications.
- Responded to patient requests with appropriate clinical and personal assistance.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
Certified Nursing Assistant
Citadel Health and Rehab
Virginia Beach, VA
11.2020 - 04.2021
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Certified Nursing Assistant
Virginia Beach Healthcare and Rehab
Virginia Beach, VA
10.2019 - 07.2020
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Certified Medication Technician
Glenview Healthcare and Rehabilitation
Glasgow, KY
10.2015 - 06.2019
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Reordered medication to maintain adequate supply.
Education
Associate of Applied Science - Automotive Technology
Tidewater Community College
Chesapeake, VA05-2025
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Documentation and reporting
Certification
- ASSET Training - 2025
Timeline
Service Technician
Cavalier Ford Lincoln
03.2024 - Current
Service Technician
Priority Ford Norfolk
08.2023 - 03.2024
Certified Nursing Assistant
Westminster Canterbury
09.2021 - 04.2024
Nursing Care Partner
Sentara Leigh Hospital
03.2021 - 09.2021
Certified Nursing Assistant
Citadel Health and Rehab
11.2020 - 04.2021
Certified Nursing Assistant
Virginia Beach Healthcare and Rehab
10.2019 - 07.2020
Certified Medication Technician
Glenview Healthcare and Rehabilitation
10.2015 - 06.2019
Associate of Applied Science - Automotive Technology
Tidewater Community College