Haley McDerby
Forest,VA
Summary
Motivated high school graduate with a passion for community service and a dedication to delivering exceptional customer service. Committed to exceeding expectations and ensuring customer satisfaction through attentive and personalized assistance. Seeking an opportunity to positively contribute to a team-oriented environment and make a meaningful impact in serving others.
Overview
5
5
years of professional experience
Work History
Assistant
Maya's Kitchen
Roanoke, VA
10.2020 - 04.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Team Member
Subway
01.2024 - 06.2024
- Made sandwiches to customers’ orders in a timely manner
- Provided customer service by greeting & welcoming customers in a friendly manner
- Operated a cash register
- Scanned & processed customers’ purchases
- Cleaned & sanitized the work station
Hostess
Brauburger
Lynchburg, VA
01.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
Education
Standard High School Diploma - Sports: Track & Field
Jefferson Forest High School
05.2025
Skills
- Knowledge of how to operate a cash register and process various types of payments
- Technical skills: Proficient in Microsoft Suite and Google Suite, 60 WPM
- Soft skills: Empathy, Patience, Time Management, Customer service experience, Teamwork, Attention to detail
Timeline
Hostess
Brauburger
01.2025 - Current
Team Member
Subway
01.2024 - 06.2024
Assistant
Maya's Kitchen
10.2020 - 04.2021
Standard High School Diploma - Sports: Track & Field
Jefferson Forest High School