Haley McDonald
Jacksonville,FL Willing To Relocate To Tennessee
Summary
Business Analyst with expertise in dashboard development and operational analysis. Strong background in client support and project management, emphasizing process and workflow enhancements. Proven ability to collaborate with cross-functional teams to drive continuous improvement and maintain market competitiveness.
Overview
12
12
years of professional experience
Work History
Business/Pricing Analyst
Crowley Maritime Corporation
Jacksonville, FL
12.2021 - Current
- Developed dashboards to track productivity and expedite issue resolution.
- Analyzed internal and external strategies to identify performance drivers and insights.
- Created actionable roadmaps for improving workflows and processes.
- Integrated standardized tools and templates to enhance cross-functional project management.
- Conducted budget analysis to forecast future needs and manage expenditures.
- Collaborated with sales team to formulate pricing strategies for new products.
- Reported on technical issues, providing recommendations to product team for enhancements.
- Delivered analytic support to identify high-priority opportunities and prospective clients.
- Analyzed pricing strategies using market data and competitive analysis tools.
Transportation Specialist
Crowley Maritime
Jacksonville, FL
10.2018 - 12.2021
- Create standard operating procedures for new and existing customers that assist operational teams in executing business efficiently.
- Monitored tariffs and customs regulations, reducing risk of delayed shipments.
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
- Automated office operations, managed client correspondence and supplied record tracking and data communication services.
- Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
- Improved lines of communication between company and customers.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated training schedules and filed crucial administrative paperwork.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
- Engaged proactively with partners to identify emerging business needs and plan future strategies.
- Strengthened integrity, developing organization systems for records, reports and agendas.
- Aided senior leadership with report generation to utilize process improvements.
- Exceeded specific team goals, partnering with staff to share and implement best practices.
- Used multiple resources and tools for evaluating and presenting solutions.
Internet Support Representative
State Farm
Jacksonville, FL
05.2017 - 10.2018
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Observed system functioning and entered commands to test different areas of operations.
- Responded to support tickets within 24 hours to improve customer service.
- Assisted in developing and refining standard operating procedures for Internet Support Representative to perform.
Sales Associate
Blue Mercury
Jacksonville, FL
06.2015 - 03.2018
- Provided excellent customer service and finds the right products to meet each customers needs.
- Receives and ships customer orders.
- Meets individual sales goals.
- Opens and closes store, which includes counting registers and sending a daily recap email.
- Sets up bi-weekly store changes to reflect the current trend.
- Answers multi phone lines and makes outbound calls.
- Over store operations and inventory control.
Assistant Store Manager
The Body Shop
Jacksonville, FL
06.2013 - 06.2015
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Opened new store locations and assisted in recruiting and training new staff.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Participated in weekly store conference calls.
- Worked with the team to meet all sales goals.
- Worked through inventory and conducted audits to follow company standard.
Education
Bachelor of Science - Business Management And Supervision
Florida State College At Jacksonville
Jacksonville, FL. 12.2021
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL. 05.2020
High School Diploma -
Campbell County Comprehensive High School
Jacksboro, TN05-2007
Skills
- Advanced Excel functions
- Data analysis
- Project management
- Workflow optimization
- Stakeholder communication
- Multitasking and organization
- Attention to detail
- Communication proficiency
- Knowledge of procedures and systems
- Problem-solving skills
- Database documentation
- Critical thinking
- Strong work ethic
- Call center operations
- Client support
- Pricing analysis
Timeline
Business/Pricing Analyst
Crowley Maritime Corporation
12.2021 - Current
Transportation Specialist
Crowley Maritime
10.2018 - 12.2021
Internet Support Representative
State Farm
05.2017 - 10.2018
Sales Associate
Blue Mercury
06.2015 - 03.2018
Assistant Store Manager
The Body Shop
06.2013 - 06.2015
Bachelor of Science - Business Management And Supervision
Florida State College At Jacksonville
Associate of Arts -
Florida State College At Jacksonville
High School Diploma -
Campbell County Comprehensive High School
Similar Profiles
Kelvin FussellKelvin Fussell
Able Bodied Seaman at Crowley Maritime CorporationAble Bodied Seaman at Crowley Maritime Corporation
Tobias AntleyTobias Antley
3rd Assistant Engineer at Crowley Maritime Corporation3rd Assistant Engineer at Crowley Maritime Corporation
Ilnura KarimiIlnura Karimi
Payroll Coordinator at Crowley Maritime CorporationPayroll Coordinator at Crowley Maritime Corporation
Maximiliano GonzalezMaximiliano Gonzalez
Producer at WB Games Boston (Unannounced Title)Producer at WB Games Boston (Unannounced Title)
KEVIN BUCHANANKEVIN BUCHANAN
Senior Program Coordinator at Family First Adolescent ServicesSenior Program Coordinator at Family First Adolescent Services