HaleY Miller
Jackson,NJ
Summary
Experienced Eligibility Coordinator with background in managing benefits programs and determining client eligibility. Strong understanding of regulatory compliance, application processes, and documentation requirements. Demonstrated skill in improving efficiency of benefits administration and enhancing client service experience. Proven ability to work collaboratively with diverse teams to achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Housing Eligibility Coordinator
Community Grants Planning and Housing
Princeton , NJ
06.2023 - Current
- Monitored applicant data to ensure accuracy of information provided.
- Maintained up-to-date records of all applicant information including documents submitted as part of the application process.
- Provided assistance to applicants in understanding the application process and eligibility criteria.
- Assisted in training new staff members on how to properly evaluate an applicant's eligibility for a program or service.
- Participated in meetings related to reviewing current processes and procedures for evaluating an applicant's program and service eligibility.
- Ensured compliance with applicable laws, regulations, and standards when making determinations about applicant eligibility.
Leasing Professional
Princeton Arms
Princeton , NJ
01.2023 - 06.2023
- Reviewed lease agreements for accuracy prior to signing by both parties.
- Created detailed records of all leasing activity including tenant leases, renewals, move-ins and move-outs, rent increases.
- Processed applications from prospective tenants.
- Ensured compliance with fair housing laws throughout the entire leasing process.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
Assistant Store Manager
Gap Outlet
Jackson , NJ
01.2022 - 01.2023
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Managed day-to-day operations.
Key Holder Supervisor
Hollister
Cherry Hill, New Jersey
03.2020 - 12.2021
- Monitored store performance and identified areas for improvement.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase customer loyalty and retention.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Education
Bachelor of Science - Business Administration
Goldey-Beacom College
Wilmington, DE12-2023
High School Diploma -
Gloucester County Institute of Technology
Sewell, NJ07-2019
Skills
- Government Regulations
- Policy Knowledge
- Knowledgeable in Microsoft office, word, and excel
- Applicant support, service, and assessment
- Income verification
- Confidentiality
- Workforce Management
- Recordkeeping and data input
- Effective communication skills
Timeline
Housing Eligibility Coordinator
Community Grants Planning and Housing
06.2023 - Current
Leasing Professional
Princeton Arms
01.2023 - 06.2023
Assistant Store Manager
Gap Outlet
01.2022 - 01.2023
Key Holder Supervisor
Hollister
03.2020 - 12.2021
Bachelor of Science - Business Administration
Goldey-Beacom College
High School Diploma -
Gloucester County Institute of Technology