Haley Nichols
Muskogee,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
General Manager
Ulta Beauty Inc.
05.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth.
- Managed a diverse team of 25+ professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Developed and executed strategic plans for business growth and expansion, resulting in results.
- Championed continuous improvement initiatives that enhanced performance across all departments.
Services Manager
Ulta Beauty Inc.
10.2020 - 05.2022
- Managed team of service technicians for optimal performance, resulting in increased productivity and individual results.
- Initiated cross-functional team collaborations to address complex challenges efficiently while fostering a collaborative working culture within the organization.
- Established performance benchmarks for the team, motivating employees to exceed expectations consistently.
- Analyzed performance metrics to identify areas for improvement, leading to higher results .
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Retail Sales Manager
Ulta Beauty Inc.
09.2019 - 10.2020
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
Retail Operations Manager
Ulta Beauty Inc.
01.2018 - 09.2019
- Enhanced store productivity by streamlining operational processes and implementing efficient work practices.
- Boosted overall sales performance by identifying opportunities for improvement and implementing targeted merchandising strategies.
- Developed a high-performing team through effective recruitment, training, and coaching initiatives.
- Managed inventory control and stock levels by implementing fast and efficient .
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Aerie Expert
American Eagle Outfitters, Inc
02.2016 - 08.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Lead Cashier
Ulta Beauty Inc.
01.2018 - 01.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Collaborated with management to develop strategies for improving overall store performance.
- Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
Beauty Advisor
Ulta Beauty Inc.
05.2017 - 01.2018
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Aerie Expert
American Eagle Outfitters, Inc
02.2016 - 08.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Jean Expert
American Eagle Outfiters
05.2015 - 02.2016
- Increased customer satisfaction by providing expert advice on denim fit, style, and care.
- Boosted sales performance through personalized consultations and tailored product recommendations.
- Improved store appearance by maintaining clean, organized displays and merchandising denim products attractively.
- Prioritized customer needs, offering attentive service and addressing concerns promptly.
Sales Associate
American Eagle Outfitters, Inc
10.2014 - 05.2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Hilldale Hight School
Muskogee, OK2017
Skills
- Workflow Planning
- Business Development
- Schedule Management
- Succession Planning
- Time Management
- Customer Relations
- Training and Coaching
- Staff Motivation
- Strategic Planning
Timeline
General Manager
Ulta Beauty Inc.
05.2022 - Current
Services Manager
Ulta Beauty Inc.
10.2020 - 05.2022
Retail Sales Manager
Ulta Beauty Inc.
09.2019 - 10.2020
Retail Operations Manager
Ulta Beauty Inc.
01.2018 - 09.2019
Lead Cashier
Ulta Beauty Inc.
01.2018 - 01.2018
Beauty Advisor
Ulta Beauty Inc.
05.2017 - 01.2018
Aerie Expert
American Eagle Outfitters, Inc
02.2016 - 08.2018
Aerie Expert
American Eagle Outfitters, Inc
02.2016 - 08.2018
Jean Expert
American Eagle Outfiters
05.2015 - 02.2016
Sales Associate
American Eagle Outfitters, Inc
10.2014 - 05.2015
High School Diploma -
Hilldale Hight School
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