Haley Nye
Riverview,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medicare Insurance Broker/Verification Specialist
Healthinsurance.com
04.2021 - Current
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained high standards of customer service by building relationships with clients.
- Evaluated accuracy and quality of data entered into agency management system.
- Analyzed customer needs to provide customized insurance solutions.
- Streamlined the insurance application process, resulting in faster approvals and increased efficiency.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Reduced errors in documentation by thoroughly cross-checking data against established parameters.
- Maintained compliance with HIPAA regulations
- Received payments for insurance policies, maintained retention records, revised policy payment documentation, and processed policy cancellations
- Verified eligibility for Medicare/Medicaid to ensure qualification for benefits.
- Collaborating with relevant teams to gather necessary information and data for review
- Identifying potential issues, inefficiencies, or areas for improvement within our operations.
Production and Operations Specialist
Old Navy
09.2019 - 04.2021
- Managing the day-to-day operations of the retail facility, including inventory management, shipment processes, and customer service.
- Managed retail shipments and audit processes while ensuring appropriate employee workload and replenishing inventory.
- Managed marketing initiatives and promotions while ensuring accurate pricing of inventory.
- Operated registers for opening and closing shifts, conducted cash counting, and balanced nightly deposits.
- Training staff on proper procedures and ensuring effective comprehension.
- Ensured customer satisfaction while promoting sales initiatives.
- Assisted various departments with change by communicating new improvement plans and expectations.
Sales Support Associate
Old Navy
02.2017 - 09.2019
- Receive and process customer payments.
- Inform customers of existing promotions and sales while assisting them with their needs.
- Assist with managing and handle incoming shipment flow, including new stock and replenishments.
- Supported with visual merchandising and implementing changes to department layouts.
- Assist with applying price reductions and auditing changes in clearance and sale prices.
Team Member
Chick-fil-A
08.2014 - 02.2017
- Taking customer orders accurately and efficiently using our POS (Point of Sale) system.
- Restocking supplies and ensuring adequate inventory levels throughout the shift.
- Providing courteous and prompt service to address customer inquiries, concerns, or special requests.
- Maintaining cleanliness and sanitation standards in the restaurant, including kitchen areas, dining areas, and restrooms.
- Collaborating with team members to ensure smooth and efficient operations.
Education
Associate of Arts -
State College of Florida, Manatee-Sarasota
Bradenton, FL05.2023
High School Diploma -
Bradenton Christian School
Bradenton, FL05.2014
Skills
- Customer Service
- Inventory Management
- Client Retention
- Salesforce knowledge
- Sales Reporting
- Marketing Skills
- Project Management
- Data Collection
- HIPAA Compliance
- Insurance Eligibility
Certification
Florida Health Agent License 2-40
Timeline
Medicare Insurance Broker/Verification Specialist
Healthinsurance.com
04.2021 - Current
Production and Operations Specialist
Old Navy
09.2019 - 04.2021
Sales Support Associate
Old Navy
02.2017 - 09.2019
Team Member
Chick-fil-A
08.2014 - 02.2017
Associate of Arts -
State College of Florida, Manatee-Sarasota
High School Diploma -
Bradenton Christian School
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