Haley Olmos
Fresno,CA
Summary
Dependable professional adept in critical thinking, problem-solving, and organizational skills. Proven ability to communicate effectively and collaborate within teams, enhancing customer service experiences. Recognized for consistently exceeding guest expectations, fostering loyalty through dedicated service. Career goals include further developing leadership capabilities in a customer-focused environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member
Trader Joes
Fresno, CA
09.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Banquet Server
Wolf Lakes Park
Sanger, CA
01.2018 - Current
- Arranged linens and table settings according to seating plan and event theme
- Provided friendly, courteous service to create memorable moments for guests
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Served appetizers, delivered entrees, and refilled beverages for banquet guests
Barista
Starbucks
Clovis, CA
08.2020 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils, and seating areas daily
- Controlled line and crowd with quick, efficient service
- Memorized recipes for specialty coffee beverages and seasonal offerings
Barista
Dutch Bros Coffee
Clovis, CA
07.2019 - 06.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
Floor Associate (seasonal)
Bath & Body Works
Clovis, CA
10.2018 - 12.2018
- Greeted customers, helped locate merchandise and suggested suitable options
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Informed customers of current store promotions to encourage additional sales purchases
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Seasonal Employee
Education
BA - Health Science Administration
California State University, Fresno
Fresno, CA05.2026
Associate in Pre-Allied Health - Pre-Allied Health
Fresno City College
Fresno, CA05.2022
High School Diploma -
Clovis East High School
Clovis, CA05.2018
Skills
- Hospitality and Professionalism
- Workstation Maintenance
- Interpersonal Communication Skills
- Communication Skills
- Teamwork and collaboration
- Workplace safety
- Customer engagement
- Multitasking and organization
- Interactive communication skills
- Willingness to learn
- Effective Time Management
Certification
- OSHA Safety Certified
- SERV Safe/COVID-19 Precautions Training
- Food Handlers Card
- Alcohol Beverage Control Certification
References
- Karla Castro, Wolf Lakes Park Manager, (559)326-3913
- Katie Wigley, Trader Joe's Manager, (559)547-0365
- Anna Dorsey, Former Teacher, (559)930-3271
- Roberto Sandoval, Former Teacher, (559)970-3067
Timeline
Crew Member
Trader Joes
09.2023 - Current
Barista
Starbucks
08.2020 - 09.2023
Barista
Dutch Bros Coffee
07.2019 - 06.2020
Floor Associate (seasonal)
Bath & Body Works
10.2018 - 12.2018
Banquet Server
Wolf Lakes Park
01.2018 - Current
- OSHA Safety Certified
- SERV Safe/COVID-19 Precautions Training
- Food Handlers Card
- Alcohol Beverage Control Certification
BA - Health Science Administration
California State University, Fresno
Associate in Pre-Allied Health - Pre-Allied Health
Fresno City College
High School Diploma -
Clovis East High School
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