Haley Osborne
Dallas,GA
Summary
Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator
Kidztown Dental
09.2022 - Current
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Scheduled appointments, managed patient records, and handled insurance claims and billing processes.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
Product Consultant
JCPenney
06.2016 - Current
- Utilized active listening and effective interpersonal skills to build customer relationships that lasted years
- Took part in trainings and workshops, learning about upcoming product launches and new merchandise
- Rearranged products to make sure assigned areas looked clean and inviting to shoppers
- Provided assistance to customers, helping find needed products and introducing new offerings
- Demonstrated how to properly use and apply products, enabling customers to learn about features before purchasing items
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Clerical Assistant
Posey Tax & Bookkeeping
01.2015 - 04.2019
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management
- Produced professional and error-free letters, presentations and spreadsheets
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Kept office records organized and supplies well-stocked for optimal team performance
- Kept reception area clean and organized to offer positive first impression to every visitor
- Responded to telephone inquiries from clients and delivered information to inform and educate callers
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Answered office phone and emails to schedule appointments, forward information and complete payments
BDC Agent
Carl Black Auto Superstore
11.2018 - 03.2019
- Delivered high quality and compassionate treatment to indigent and low-income patients
- Inputted information from customer calls and onsite service visits into the company's system using our CRM
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Effectively controlled the release of proprietary and confidential information for general client lists
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings
Education
High School Diploma -
Paulding County High School
Dallas, GA05.2016
Skills
- Staff leadership
- Decision making
- Sanitation
- Customer service oriented
- Recordkeeping and bookkeeping
- Multitasking and prioritization
- Accurate cash handling
- Professional demeanor
- Dental Knowledge
- Insurance Coordination
- Time management
- Effective multi-tasker
Timeline
Treatment Coordinator
Kidztown Dental
09.2022 - Current
BDC Agent
Carl Black Auto Superstore
11.2018 - 03.2019
Product Consultant
JCPenney
06.2016 - Current
Clerical Assistant
Posey Tax & Bookkeeping
01.2015 - 04.2019
High School Diploma -
Paulding County High School
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