Haley Parker
Honolulu
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure. Agile with strong attention to detail and excellent customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Bartender
Stage Restaurant & Amuse Wine Bar
04.2023 - Current
- Maintaining knowledge on menu items and flavors, enabling customers to make personal decisions based on taste and interest in a fine dining environment.
- Complete check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Work well with teammates and accepted coaching from management team.
- Increases sales significantly by upselling higher-end products to customers.
- Apply comprehensive knowledge of wine to increase daily beverage sales.
- Created new cocktails weekly to run specials and increase liquor sales.
Cosmetologist
Denver Hair Design
02.2021 - 03.2023
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Developed loyal following of clients by providing high-quality services.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Developed creative techniques to provide clients with latest hairstyles.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hair Color Specialist
Spoke And Weal
05.2016 - 12.2022
- Developed creative techniques to provide clients with latest hairstyles.
- Handled inventory of hair products.
- Communicated effectively with clients to establish expectations and desires for color treatment.
- Established rapport and positive client relationships to maintain and expand clientele via referrals and word-of-mouth.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained salon staff in traditional and innovative hair color techniques and salon management.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
Bar Server/Host
The Keg Steakhouse + Bar
05.2012 - 04.2016
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided patrons with estimated waiting times during peak service hours.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Certificate of Completion - Cosmetology
Aveda Institute Denver
Denver, CO12.2015
High School Diploma -
Arvada West High School
Arvada, CO05.2014
Skills
- Guest Relations Management
- Customer Service
- Suggestive Selling
- Customer Needs Assessments
- Sales Expertise
- Product Knowledge
- Reflective Listening
- Clear Communication
- Social Skills
Certification
- Licensed cosmetologist - 2015- present
Referrals
Available upon request
Timeline
Server/Bartender
Stage Restaurant & Amuse Wine Bar
04.2023 - Current
Cosmetologist
Denver Hair Design
02.2021 - 03.2023
Hair Color Specialist
Spoke And Weal
05.2016 - 12.2022
Bar Server/Host
The Keg Steakhouse + Bar
05.2012 - 04.2016
Certificate of Completion - Cosmetology
Aveda Institute Denver
High School Diploma -
Arvada West High School
- Licensed cosmetologist - 2015- present
Similar Profiles
Mary FynnMary Fynn
Salesperson at Amuse Kitchen & WineSalesperson at Amuse Kitchen & Wine
Christopher HoranChristopher Horan
Expo Runner / Server at Stage Restaurant And BarExpo Runner / Server at Stage Restaurant And Bar
Joshua L. RobertsJoshua L. Roberts
Bartender /Server at Alexander's Restaurant & Wine BarBartender /Server at Alexander's Restaurant & Wine Bar