Haley Parnel

• Answered constant flow of customer telephone calls promptly to avoid on-hold wait times.
• Organized, billed, and mailed out outstanding invoices to customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Provided information regarding charge accounts and loyalty programs.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Wrote and provided scripts to clients for their news clips about their company on local news stations.
• Wrote and provided scripts for clients video ads.
• Edited video content for ads.
• Managed company Instagram and Facebook.
• Created content for company Instagram and Facebook.
• Set up content post schedules for various social media platforms.
• Sorted and organized files, spreadsheets and reports.
• Analyzed problems, identified solutions and made decisions.
• Interacted with customers by phone, email or in-person to provide information.
• Completed research, compiled data, updated spreadsheets and produced timely reports.
• Worked on projects using knowledge gained in classes to put together recommendations for issues.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Developed social media strategy templates for Twitter, Instagram and Facebook.
• Contributed to content creation for company website.

• Kickstarted the local county office for the SCDP and Joe Cunningham
• Created flyers, posters, and handouts for rallies.
• Aided in creating social media memes/ content in order to reach young voters.
• Sorted and organized files, spreadsheets, and reports.
• Analyzed problems, identified solutions and made decisions.
• Interacted with customers by phone, email, or in person to provide information.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Worked on projects using knowledge gained in classes to put together recommendations for issues.
• Delivered clerical support by handling range of routine and special requirements.
• Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
• Participated in phone and text banking in order to expand support for Joe Cunningham in the upcoming election.
• Scheduled events and organized the schedule for Joe Cunningham's campaign tour.
• Developed social media strategy templates for Twitter, Instagram and Facebook.
• Contributed to content creation for the company website.
• Reviewed related literature and conducted investigations to support research efforts.
• Used Votebuilder, Slack, Excel and Word to improve day to day operations within multiple offices.
• Worked independently and in a group

• Designed and implemented two research experiments.
• Collected variables for group research projects and presented data individually collected in biweekly group meetings.
• Oriented and trained new laboratory students and assistants in techniques.
• Assisted in recruiting participants for research studies.
• Collected and organized factors contributing to misinformation for Biden and Trump campaigns.
• Presented research project at 2022 SPSP National Convention
• Managed lab social media and updated pictures and biographies of new research assistants.
• Managed research lab's blog.
• Designed posters and flyers for multiple research experiments.
• Characterized materials using analytical techniques and formulated recommendations based on results.
• Executed broad projects based on outlined research goals and project specifications.
• Documented experimental data and completed reports.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.

Educational Achievements

GPA: 3.83, Summa Cum Laude

• President's List [August 2019- May 2022]
• Folds of Honor Scholarship Recipient