Haley Penfield
Ruther Glen,VA
Summary
Results-driven Staffing Manager with extensive experience in recruitment, account management, human resources, and payroll, skilled at developing effective staffing strategies, driving talent acquisition, and fostering client satisfaction and workplace efficiency.
Overview
16
16
years of professional experience
Work History
Staffing Manager
Randstad
Fredericksburg, VA
02.2018 - Current
- Managed client relationships by overseeing bids and proposals, developing tailored staffing solutions, and ensuring alignment between client needs and recruitment strategies to drive business growth
- Coordinated staffing strategy meetings to evaluate recruitment methods, optimize sourcing plans, and achieve key performance metrics such as time-to-fill and cost per hire
- Led end-to-end recruitment efforts, including assessing hiring needs, managing external agencies, conducting reference checks, and handling all aspects of the employee lifecycle, from onboarding and benefits, to promotions, payroll, and terminations
- Administered employee relations initiatives, offering guidance on company policies, performance management, and conflict resolution to maintain a positive and productive work environment
Full Cycle Desk Recruiter
FlexRN Nursing Agency
Stafford, VA
06.2016 - 02.2018
- Managed full-cycle recruitment for nursing roles, including screening resumes, conducting interviews, and ensuring a strong match between candidates and staffing requirements, while maintaining high compliance with healthcare regulations
- Coordinated with external recruitment agencies to source qualified candidates, liaising between agencies and medical facilities to ensure timely staffing and alignment with organizational needs and standards (JCAHO, HIPAA)
- Resolved staffing-related challenges, including under-staffing and employee disputes, by handling terminations, administering disciplinary actions, and representing the organization in personnel hearings and investigations
- Maintained and updated compliance documentation, ensuring all nursing licenses and certifications were up to date, and managing new-hire paperwork, security checks, and temporary staffing requirements
Barista Trainer
Starbucks
Fredericksburg, VA
07.2015 - 06.2016
- Trained and mentored new baristas on coffee preparation, customer service standards, and operational procedures, ensuring consistency in product quality and service delivery
- Improved team communication and efficiency by acting as the primary liaison between staff and customers, fostering a positive work environment and addressing any issues promptly
- Resolved customer complaints with professionalism and tact, maintaining a high level of customer satisfaction and loyalty in a fast-paced environment
- Maintained composure during high-volume periods, leading by example and ensuring smooth operations during peak times and special events
Customer Service Representative
GEICO
Fredericksburg, VA
08.2014 - 06.2015
- Managed daily customer inquiries, ensuring timely responses and adherence to deadlines, while maintaining accurate logs to improve operational efficiency
- Utilized multiple computer systems to efficiently support customer needs and company operations, enhancing service delivery and client satisfaction
- Achieved a 95% customer satisfaction rating within the first 3 months, surpassing corporate targets, and consistently ranked among the top performers in customer satisfaction metrics
- Recognized as Top Customer Service Agent in training class and highest-ranked in the agency’s transition class, demonstrating strong performance and commitment to excellence
Shift Manager
Mimi's Cafe
Fredericksburg, VA
02.2009 - 07.2014
- Resolved customer and employee concerns efficiently, ensuring satisfaction and fostering a positive dining experience for all parties involved
- Monitored restaurant operations to ensure food quality and service standards were consistently met, making adjustments as necessary to maintain high standards
- Assigned tasks and supervised staff, ensuring adherence to food safety procedures and quality control guidelines to maintain a safe and efficient work environment
- Built strong relationships with guests and employees by leveraging excellent communication and interpersonal skills, contributing to a positive team atmosphere and customer experience
Education
Bachelor of Arts - Communications
Old Dominion University
Norfolk, VA05-2014
Skills
- Collaborative team work
- Customer service
- Staffing processes
- Onboarding processes
- Candidate screening
- Recruiting and sourcing
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- New hire processing
- Time sheet review
Timeline
Staffing Manager
Randstad
02.2018 - Current
Full Cycle Desk Recruiter
FlexRN Nursing Agency
06.2016 - 02.2018
Barista Trainer
Starbucks
07.2015 - 06.2016
Customer Service Representative
GEICO
08.2014 - 06.2015
Shift Manager
Mimi's Cafe
02.2009 - 07.2014
Bachelor of Arts - Communications
Old Dominion University