Haley Peterson
Las Vegas,NV
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Off Road Guide
Adrenaline Mountain
Las Vegas, NV
- Guided groups through challenging terrain, ensuring safety and adherence to guidelines.
- Developed in-depth knowledge of local geography and trail systems for enhanced guest experiences.
- Routine pre-checks for equipment and trails, giving guests options based on skill level and interest while ensuring safety comes first.
- Enhanced tour efficiency by streamlining communication between team members and guests.
- Furnished customers with unique experiences by developing and creating new tour routes.
Cleaning Technician
Perry's Pristine Clean
Columbiana, OH
- Monitored quality of completed tasks, ensuring adherence to company standards and client expectations.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Consistently demonstrated attention to detail.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Event Server
Personally Contracted
Las Vegas, NV
- Set up and maintained dining areas to ensure a clean and organized environment.
- Assisted in food and beverage service, ensuring timely delivery to guests.
- Collaborated with team members to efficiently manage high-volume events.
- Followed safety and sanitation protocols to uphold health standards.
- Obtained the necessary certifications to uphold maximum standards and quality.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
Ski School Supervisor
Lee Canyon Ski Resort
Las Vegas, NV
11.2025 - Current
- Supervise daily operations as well as instructors to ensure smooth functioning of ski school activities. Facilitating communication between instructors, students, parents and guests.
- Hired, onboarded, trained and supported new instructors in professional teaching techniques and safety protocols such as PSIA, AASI , MCP while monitoring and tracking performance.
- Coordinated scheduling for lessons, trainings, and events, optimizing resource allocation and instructor development. Assisting in developing training materials for optimal performance.
- Monitor student progress providing and receiving feedback to enhance learning experiences and class progressions.
- Ensured compliance with safety standards and resort policies during operations. Coordinating safety and completion of incident reports with Ski Patrol
- Leading team meetings to discuss operational improvements and student engagement strategies as well as instructor feedback and well-being.
- Provide coaching, evaluations, and mentorship while enforcing lesson curriculum.
- Oversee lesson sales, bookings and capacity planning while coordinating with other departments.
- Manage radio communication & operational logistics for lesson flow.
- Opening and closing procedures as a keyholder.
- Customer facing greeting guests, providing a welcoming environment for all ages and abilities pointing guests in the right direction for the best experience.
- Proficiently and Accurately entering manual inventory, attendance records, and submitting timesheets daily.
- Develop strong relationships with community partners to provide additional resources for guests and staff.
- Manage school events and large groups, coordinating logistics to ensure smooth execution of activities and functions.
- Promoted a safe learning environment by enforcing policies and addressing disciplinary issues effectively.
- Boosting morale with my supportive leadership style, providing feedback and recognition for hard work.
- Maintained accurate records of student and instructor performance data, utilizing information for future lessons.
- Led professional development initiatives for instructors implementing growth in teaching skills and knowledge, enhancing performance.
- Organized and allocated resources required to meet needs for daily volume.
Downhill Mountain Bike Instructor
Lee Canyon
Las Vegas, NV
04.2024 - Current
- Developed and implemented personalized training plans for diverse skill levels.
- Conducted regular safety briefings and equipment checks to ensure participant readiness and safety.
- Monitored rider progress, providing feedback to enhance performance and technique.
- Organized and facilitated group rides, fostering community engagement among participants.
- Collaborated with staff to maintain trails and ensure optimal riding conditions.
- Evaluated individual rider skills to identify areas of improvement and adjust training plans accordingly.
- Developed relationships with clients to provide ongoing support and encouragement.
Ski School Instructor
Lee Canyon Ski Resort
Las Vegas, NV
11.2023 - Current
- Instructed diverse groups in skiing techniques, ensuring safe and enjoyable experiences for all participants.
- Developed tailored lesson plans to accommodate varying skill levels and learning styles of students.
- Collaborated with colleagues to enhance instructional methods and improve overall ski school operations.
- Conducted safety briefings, emphasizing proper equipment use and risk management practices on the mountain.
- Evaluated equipment and facility conditions, recommending improvements for optimal user experience.
- Mentored new instructors, ensuring high-quality teaching standards across the entire team.
- Monitor and track student progress providing constructive feedback to students in a supportive manner to enhance skills and confidence, promoting continuous growth and skill development.
- Boosted overall client satisfaction ratings by consistently delivering engaging and interactive ski lessons.
- Developed and delivered effective and engaging coaching sessions to improve performance and achieve goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Facilitated group coaching sessions and provided individual coaching support.
- Continuing education to utilize various coaching models and techniques to maximize client success.
Kayak Guide
Riverdogz
Las Vegas, NV
03.2022 - Current
- Led guided kayak tours, ensuring safety and enjoyment for diverse groups of participants.
- Cultivated relationships with clients to foster repeat business and positive referrals through exceptional customer service.
- Analyzed river conditions and weather patterns to determine optimal trip schedules and enhance safety measures.
- DOT Certified to transport guests to and from their tours safely.
- Guiding engaging and educational tours while making it personal to keep different ages engaged
- Collaborated with fellow guides to ensure seamless coordination.
- Assisted in the training of new guides by sharing expertise in navigation, paddling techniques, and risk management.
- Enhanced client safety by conducting thorough pre-trip briefings and equipment checks.
- Maintained a safe and enjoyable environment with vigilant attention to weather conditions, water flow changes, and group dynamics.
- Streamlined trip preparation procedures by creating checklists for packing essential supplies.
- Delivered memorable experiences for clients by tailoring unique kayak routes based on skill levels and interests.
- Proactively identified potential hazards or obstacles on routes and adjusted plans accordingly to maintain the highest level of safety for all participants.
- Expanded services offered by obtaining additional certifications such as wilderness first aid, CPR certification, hydro-biking, and paddleboard instruction to cater to diverse clientele interests.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Maintained tour vehicles for cleanliness, maintenance, safety and functionality.
- Worked closely with management staff to create new and lucrative tours.
Education
High School Diploma -
High School Diploma -
Leetonia Pre-K-12
Leetonia, OH05.2018
Skills
- Expert communication
- Engaging personality
- Environmental awareness
- Effective storytelling
- Weather preparedness
- Wildlife identification
- Tour planning
- Group management
- Strong leadership
- Training and mentoring
- Creative solutions
- Public speaking
- Cash handling
- Emergency response
- Clean driving record
- Team building
- Sales
Certification
- CPR Training
- Wilderness first aid
- DOT driving certification
- A Licensed skydiver
- Food handlers certification
- TAM card
Timeline
Ski School Supervisor
Lee Canyon Ski Resort
11.2025 - Current
Downhill Mountain Bike Instructor
Lee Canyon
04.2024 - Current
Ski School Instructor
Lee Canyon Ski Resort
11.2023 - Current
Kayak Guide
Riverdogz
03.2022 - Current
Off Road Guide
Adrenaline Mountain
Cleaning Technician
Perry's Pristine Clean
Event Server
Personally Contracted
High School Diploma -
High School Diploma -
Leetonia Pre-K-12