Haley Phillips
Austin,TX
Summary
Offering strong ability to connect with customers and provide high-quality service. Brings understanding of mixology principles and ability to quickly learn new recipes and techniques. Ready to use and develop organizational and multitasking skills in a customer service role.
Overview
10
10
years of professional experience
Work History
Bartender/Restaurant Server
Zuroma Italian Kitchen
North Richland Hills, TX
03.2022 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Head Server/Manager on Duty
Buttermilk Cafe
Bedford, TX
10.2019 - 04.2022
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Server
Outback Steakhouse
Grapevine, TX
06.2015 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts - Social Work
Tarrant County College
Fort Worth, TXSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender/Restaurant Server
Zuroma Italian Kitchen
03.2022 - 12.2024
Head Server/Manager on Duty
Buttermilk Cafe
10.2019 - 04.2022
Server
Outback Steakhouse
06.2015 - 09.2019
Associate of Arts - Social Work
Tarrant County College