Haley Pino
Rio Rancho,NM
Summary
Attentive Childcare Provider with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive, and engaging learning environments for all children.
Overview
5
5
years of professional experience
Work History
S.A.F.E. Assistant (Key Holder)
Rio Rancho Public Schools
09.2023 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated positively with children and guardians.
- Assisted older kids with homework, school projects and chores.
- Administered medications by following strict instructions from parents.
- Communicated with parents regarding children's progress and development, raising any issues.
- Monitored children's play activities to verify safety.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Identified warning signs of emotional and developmental problems in children.
- Provided developmentally appropriate activities for children.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities and maintained schedules
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Front Desk Associate
Planet Fitness
06.2024 - 07.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected fees and payments.
- Maintained cleanliness and organization of front desk area.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed memberships and identification.
- Developed and maintained positive relationships with guests for satisfaction.
Summer Day Camp Counselor
YMCA of Central New Mexico
06.2023 - 08.2023
- Supported children by actively listening and offering encouragement.
- Implemented camp activities fostering physical, social, and emotional growth.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Kept athletic and games equipment and facilities organized and maintained.
- Transported and escorted program participants to and from activities and on field trips.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
Business Office Associate
CarMax
01.2021 - 03.2022
- Drafted professional memos, and letters to support business objectives and growth.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Assisted coworkers and staff members with special tasks on daily basis.
Guest Services Clerk
Albertsons Market
08.2020 - 01.2021
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers and maintained adequate cash supply.
- Developed highly empathetic client relationships to exceed service standard goals.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Identified and resolved discrepancies and errors in customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain products based on customer requests.
- Performed cash, card, and check transactions to complete customer purchases.
Census Enumerator
U.S. Census Bureau
05.2020 - 08.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Attended team meetings to develop job knowledge.
- Communicated with Census takers via phone to answer questions and expedite process.
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Leveraged smartphones to record information.
Education
Bachelor of Arts - Family And Child Studies
University of New Mexico
Albuquerque, NM05-2026
High School Diploma -
Cleveland High School
Rio Rancho, NM05-2020
Skills
- Routine management
- Maintaining safe environment
- Child monitoring
- Social skills development
- Cleaning and organizing
- Problem-solving
Timeline
Front Desk Associate
Planet Fitness
06.2024 - 07.2024
S.A.F.E. Assistant (Key Holder)
Rio Rancho Public Schools
09.2023 - Current
Summer Day Camp Counselor
YMCA of Central New Mexico
06.2023 - 08.2023
Business Office Associate
CarMax
01.2021 - 03.2022
Guest Services Clerk
Albertsons Market
08.2020 - 01.2021
Census Enumerator
U.S. Census Bureau
05.2020 - 08.2020
Bachelor of Arts - Family And Child Studies
University of New Mexico
High School Diploma -
Cleveland High School
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