Haley Platter
Dunn Loring,VA
Overview
7
7
years of professional experience
Work History
Marketing Assistant
Heather Reis, Realtor - Keller Williams Realty
Falls Church, USA
01.2019 - 12.2025
- Streamlined 200 customer CRM by validating customer details using social media accounts, enhancing data accuracy and improving client follow-up efficiency
- Assisted in staging properties to enhance presentation and buyer satisfaction
- Processed Open House lead paperwork to support timely follow up
- Monitored calendars and scheduled vendor appointments based on buyer and agent availability
- Organized files, developed spreadsheets and scanned documents to bolster organizational workflow
- Efficiently greeted and assisted multiple callers daily, directing inquiries to the appropriate team members
Customer Solutions Representative
Container Store
Vienna, USA
05.2023 - 12.2024
- Processed and managed online orders, validating that customers received the product and solutions matching their goals and budget
- Delivered design and space solutions, ensuring customers have a positive and informed experience - driving increased sales and customer satisfaction
- Managed approximately 100 daily check-outs and returns while training new employees
Childcare Provider
Multiple Families
Dunn Loring, USA
01.2019 - 12.2025
- Developed age-appropriate educational games and activities to promote cognitive growth
- Assisted with homework, providing guidance to enhance learning outcomes
- Supervised children during playtime, ensuring safety and engagement in activities
Education
Bachelors - Communications Major and Anthropology Minor
James Madison University
Harrisonburg, VA05-2026
Skills
- TikTok
- Microsoft Office Suite
- Time management
- Team collaboration
- Interpersonal skills
- Creative
- Outgoing
- Passionate
Accomplishments
- Dublin Conflict Experience, Summer 2024
- Semester at Sea Study Abroad, Banner and Spirit Team Captain, Spring 2025
- Lambda Pi Eta, National Communications Honors Fraternity
- ΣΣΣ Chapter Success Manager
- Rho Gamma sorority recruitment guide, JMU Panhellenic
- Global Duke for JMU Study Abroad Ambassador
Timeline
Customer Solutions Representative
Container Store
05.2023 - 12.2024
Marketing Assistant
Heather Reis, Realtor - Keller Williams Realty
01.2019 - 12.2025
Childcare Provider
Multiple Families
01.2019 - 12.2025
Bachelors - Communications Major and Anthropology Minor
James Madison University