Haley Potter
Alcoa,USA
Summary
Achieved high customer satisfaction by delivering dependable service and resolving issues promptly. Strengthened team dynamics through effective communication and collaboration. Recognized for consistent reliability and commitment to excellence in the workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Manager
Hot Rods 50s diner
Alcoa, TN
07.2025 - Current
- Engaged with guests to provide assistance and enhance their experience.
- Coordinated order taking and delivery to enhance customer satisfaction and operational efficiency.
- Engaged with guests consistently to ensure comfort and address any concerns.
- Executed cash management duties, maintaining precise records of all financial activities.
- Conducted regular inspections and maintenance of work area to maintain a safe and productive environment.
- Verified and documented cash drawer contents nightly, ensuring precise financial reporting.
- Calculated and applied discounts to tickets, ensuring compliance with pricing policies.
- Investigated and resolved customer complaints, ensuring timely and effective solutions.
Customer Service Representative
Edfinancial Services
Knoxville, TN
10.2022 - 02.2025
- Addressed inquiries related to admissions and financial aid, ensuring clarity and support for potential applicants.
Server
Texas Roadhouse
Alcoa, TN
09.2019 - 10.2022
- Facilitated customer dining experience by accurately processing food and drink orders.
- Provided comprehensive menu insights to guests to facilitate informed dining choices.
- Managed workspace upkeep to promote efficiency and organization.
- Conducted training for serving staff to improve operational efficiency and customer service.
- Enhanced transaction efficiency through comprehensive understanding of point-of-sale system.
Dietary Aide/Cook
Foothills Transitional Care and Rehabilitation
Maryville, TN
01.2018 - 03.2019
- Ensured proper setup of trays to meet dietary requirements for patients.
- Assessed individual dietary restrictions and adjusted meal plans accordingly to promote optimal health outcomes.
- Utilized industrial dishwashing equipment to clean and sanitize kitchenware effectively.
- Executed tray delivery to specified floors, maintaining organization and workflow.
- Crafted diverse menu selections for employees, focusing on nutritional balance and variety.
- Managed daily meal cooking for employees, focusing on nutrition and taste.
Education
No Degree - Dental Assistant
Ross Medical School
Knoxville, TNHigh School - undefined
Maryville High School
05.2013
Skills
- Streamlined processes to enhance organizational efficiency and effectiveness
- Assisted in managing customer service operations to improve client interactions and satisfaction Supported team development through training on effective customer engagement practices Aided staff in implementing strategies to enhance service quality
- Oversaw cash handling operations to ensure financial integrity and security
- Facilitated meal preparation and delivery processes to enhance patient health outcomes
- Cultivated exceptional customer experiences to drive satisfaction and loyalty
Certification
- ServSafe
- CPR Certification
- BLS Certification
Timeline
Server/Manager
Hot Rods 50s diner
07.2025 - Current
Customer Service Representative
Edfinancial Services
10.2022 - 02.2025
Server
Texas Roadhouse
09.2019 - 10.2022
Dietary Aide/Cook
Foothills Transitional Care and Rehabilitation
01.2018 - 03.2019
High School - undefined
Maryville High School
No Degree - Dental Assistant
Ross Medical School