Haley Quarles
Invisible Fence PetSafe Brands
Louisville,KY
10
years of professional experience
Dynamic professional with extensive customer service and sales experience at Invisible Fence PetSafe Brands. Proven ability to enhance pet containment through effective training solutions and positive reinforcement. Skilled in office administration and inventory control, fostering strong client relationships while achieving high satisfaction rates. Committed to delivering results and improving client experiences.
Work History
Lead Pet Trainer
6 Years 4 Months- Trained pets and owners on obedience, containment.
- Conducted in-home sessions to assess pet behavior and recommend training solutions.
- Educated customers on remote training systems, safety practices, and proper device use.
- Reinforced basic commands using positive reinforcement and consistent correction methods.
- Documented training progress and adjusted plans based on pet response and owner feedback.
- Scheduled client appointments and coordinated service details for smooth training delivery.
- Established trusting relationships with clients by remaining attentive to their concerns and addressing any questions they had throughout the training process.
- Offered post-training support to clients by providing troubleshooting advice and follow-up consultations as needed.
- Experienced service technician ensuring working systems for pet owners.
- Extensive customer service and sales experience improving buying experience.
Front Desk Receptionist
2 Years- Managed guest check-ins and check-outs with accurate room assignments and payment processing.
- Answered multi-line phone calls and directed inquiries to appropriate departments promptly.
- Processed reservations, cancellations, and booking changes using property management systems.
- Resolved guest concerns professionally while maintaining high service standards.
- Coordinated with housekeeping and maintenance to support room readiness and issue resolution.
- Maintained front desk records, logs, and shift handoff notes for continuity.
- Verified payment methods and handled cash transactions with accuracy and discretion.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Lead Team Member
1 Year 10 Months- Supervised daily crew workflow and maintained smooth service during peak dining periods.
- Trained new team members on food prep, safety standards, and register procedures.
- Monitored order accuracy and corrected customer issues quickly to support satisfaction.
- Coordinated kitchen and front counter communication to reduce delays and improve throughput.
- Enforced sanitation, food safety, and cleanliness standards across service and prep areas.
- Managed cash handling, transaction accuracy, and end-of-shift register reconciliation.
- Coached junior team members to develop their skills and advance within the company.
Education
High School Diploma
Skills
Excellent customer service
Experienced sales
Inventory control
Office Administration/ sales force experience
Pet behavior
Timeline
Lead Pet Trainer
Invisible Fence PetSafe Brands
06.2020 - CurrentRead More
Front Desk Receptionist
Wood Springs Suites TGC Hospitality
06.2018 - 06.2020Read More
Lead Team Member
White Castle Restaurant
05.2016 - 03.2018Read More
Moore Traditional High School
High School Diploma
Read More