Haley Ripa
FL
Summary
Strong, well rounded hospitality manager with experience in event planning and overseeing large volume operations. Excellent customer service and retention skills. Seeking new opportunity to further my experience and expand my career in hospitality.
Overview
6
6
years of professional experience
Work History
Recreation Coordinator
Disney's Polynesian Village Resort, Disney's Grand Floridian Resort and Spa, Disney's Contemporary Resort, Disney's Bay Lake Tower Resort
01.2020 - Current
- Lead daily operations across multiple water attractions, managing a team of 100+ employees in a high volume environment
- Ensure compliance with safety, operational and regulatory standards through audits and performance evaluations
- Act as a primary escalation point for guest concerns, resolving issues efficiently while maintaining high satisfaction
- Drive team performance through coaching, training and operational leadership
Recreation Coordinator
Disney's Polynesian Village Resort, Disney's Grand Floridian Resort and Spa, Disney's Contemporary Resort, Disney's Bay Lake Tower Resort
11.2021 - 04.2025
- Managed operations across 35+ recreational facilities, including marinas, fitness centers, pools and resort activities
- Open Team of Disney's Polynesian Village Resort Island Tower
- Implemented a streamlined inventory and ordering system, optimizing budget management, reducing operation expenses and improving ordering efficiency
- Led 12 member hurricane ride out team, coordinating safety preparations by securing furniture, organizing activities and overseeing recovery efforts to ensure a swift reopening for guests post- hurricane
- Led execution of large-scale resort events (New Year's Eve, Fourth of July), coordinating logistics and cross-functional teams
- Oversaw daily operations and safety protocol for an 18- boat marina, ensuring guest satisfaction, compliance with regulations and exceptional service for initiatives
- Served as Safety Champion, conducting audits and promoting workplace safety initiatives
- Specialize in Disney Signature Services such as Cabana Rentals and Fireworks Cruises, enhancing guest experiences by developing personalized celebration offerings to create memorable and meaningful moments for each guest
Competition and Event Operations Coordinator
ESPN Wide World of Sports Complex
02.2023 - 08.2023
- Served as primary point of contact for clients, proactively addressing inquires and resolving issues to ensure seamless event execution and high client satisfaction
- Coordinated pre-event site inspections, identifying operational needs and implementing adjustments to ensure efficient and successful event delivery
- Led safety initiatives as Safety Champion, conducting weekly safety walks and promoting a culture of safety across teams
- Developed and presented monthly safety communications, including event specific risk awareness materials, contributing to overall operational readiness
Lifeguard & Lifeguard Trainer
Disney's Polynesian Village Resort
01.2020 - 11.2021
- Trained and on boarded new hires on safety protocols and operational procedures
- Supported daily aquatic operations in a high-volume resort environment
Education
Master of Science - Hospitality and Tourism Management
University of Central Florida
Orlando, Florida08-2022
Certificate - Hospitality and Tourism Management
Florida Atlantic University
Boca Raton, Florida04-2020
Bachelor of Science - Recreation and Leisure Studies
State University of New York Brockport
Brockport, New York05-2018
Bachelor of Science - Dance
State University of New York Brockport
Brockport, New York05-2018
Skills
- Safety Leadership & Emergency Response
- Event Planning & Execution
- Guest Relations & Conflict Resolution
- Team Collaboration & Leadership Support
- Managing High Volume Operations
- Microsoft Office
- Strong Decision Making Under Pressure
- E&A Lifeguard, CPR/First Aid certified
- Aquatic Facilities Operator Certified
ADDITIONAL EXPERIENCE
Hospitality Intern, Wyndham Worldwide
Recreation Intern, Kiawah Island Golf Resort
Timeline
Competition and Event Operations Coordinator
ESPN Wide World of Sports Complex
02.2023 - 08.2023
Recreation Coordinator
Disney's Polynesian Village Resort, Disney's Grand Floridian Resort and Spa, Disney's Contemporary Resort, Disney's Bay Lake Tower Resort
11.2021 - 04.2025
Recreation Coordinator
Disney's Polynesian Village Resort, Disney's Grand Floridian Resort and Spa, Disney's Contemporary Resort, Disney's Bay Lake Tower Resort
01.2020 - Current
Lifeguard & Lifeguard Trainer
Disney's Polynesian Village Resort
01.2020 - 11.2021
Certificate - Hospitality and Tourism Management
Florida Atlantic University
Bachelor of Science - Recreation and Leisure Studies
State University of New York Brockport
Bachelor of Science - Dance
State University of New York Brockport
Master of Science - Hospitality and Tourism Management
University of Central Florida