Haley Roark
Salyersville,KY
Summary
Dynamic leader with a proven track record at Prohibition Coffee enhancing customer satisfaction and streamlining operations. Excelled in staff training, boosting sales through innovative marketing, and maintaining high standards of cleanliness and organization. Skilled in espresso machine operation and fostering team efficiency, significantly improving the coffeehouse experience.
Overview
4
4
years of professional experience
Work History
Barista Manager
Justin Darnell
05.2022 - 07.2024
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
- Monitored customer feedback to improve barista performance and customer service.
- Promoted a safe working environment by enforcing proper use of equipment, identifying potential hazards, and addressing any issues quickly to prevent accidents.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
Phlebotomist
Lisa Montgomery
04.2023 - 08.2023
- Packaged and shipped specimens to central lab daily.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified proper storage and transportation of specimens to laboratories.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Organized daily work based on collection priority.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Assisted in training and onboarding new phlebotomists.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Filing Clerk
John C Collins
03.2020 - 10.2020
- Optimized information gathering and presentations with implementation of practical filing system.
- Expedited research efforts for staff members by efficiently locating requested files within the extensive database.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement.
Education
No Degree - Medical Assistant
Big Sandy Community College
Paintsville05-2026
Certificate of Technical Studies - Phlebotomy
Phlebotomy
Salyersville, KY03-2023
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- Hand-crafted drink recipes
- Employee scheduling
- Backroom stocking
- Bank deposits
- New product introduction
- Barista training
- Supplier management
- Shop opening and closing
- Espresso machine operation
- Hiring and training
Timeline
Phlebotomist
Lisa Montgomery
04.2023 - 08.2023
Barista Manager
Justin Darnell
05.2022 - 07.2024
Filing Clerk
John C Collins
03.2020 - 10.2020
No Degree - Medical Assistant
Big Sandy Community College
Certificate of Technical Studies - Phlebotomy
Phlebotomy
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