Haley Rowe
Summary
Dynamic leader with a proven track record at Soelbergs Market, enhancing operational efficiency and customer satisfaction through strategic planning and exceptional communication. Skilled in staff training and development, adept at fostering teamwork, and leading by example. Achieved significant improvements in service quality and team performance, demonstrating a commitment to excellence and a deep understanding of employer-desired skills.
Overview
4
4
years of professional experience
Work History
Guest Service Manager
Soelbergs Market
Stansbury Park
09.2022 - Current
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front end staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Monitored staff training, scheduling and shift changes.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
Scanning Assistant
Soelbergs Market
Stansbury Park Utah
09.2022 - Current
- Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
- Enhanced inventory accuracy by diligently scanning and updating product information in the system.
- Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
- Supported loss prevention efforts by actively monitoring inventory levels, identifying potential risks, and reporting concerns to management promptly.
- Assisted customers with locating products or answering questions regarding pricing, contributing to a positive shopping experience.
- Consistently met deadlines for completing price updates, ensuring that customers received accurate pricing information during their shopping experience.
- Served as a knowledgeable resource for fellow team members, offering guidance and support on scanning coordinator tasks when needed.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
Opening Manager
SUBWAY®Restaurants
Stansbury Park
11.2020 - 09.2022
- Maintained open lines of communication between team members, fostering a collaborative work environment conducive to problemsolving.
- Implementing quality control measures ensured consistent service standards across all aspects of the business during opening hours.
- Streamlined food service processes for increased speed and reduced waste.
- Demonstrated strong multitasking abilities by managing guest seating, food service coordination, and cleanliness tasks simultaneously.
- Monitored food service areas by checking holding temperatures and appearance.
Education
Bachelor of Arts - Interior Design
Rocky Mountain College of Art And Design
Denver, CO05.2026
Skills
- Staff Training and Development
- Complaint Handling
- Exceptional Communication
- Schedule Coordination
- Money Handling
- Team Management
- Payment Processing
- Customer Service
- Strategic planning and analysis
- Computer Skills
- Teamwork and Leadership
- Operational Efficiency
Timeline
Guest Service Manager
Soelbergs Market
09.2022 - Current
Scanning Assistant
Soelbergs Market
09.2022 - Current
Opening Manager
SUBWAY®Restaurants
11.2020 - 09.2022
Bachelor of Arts - Interior Design
Rocky Mountain College of Art And Design