Haley Rude
Customer Service Representative
Vernal,UT
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Cashier
Davis Food And Drug
03.2024 - Current
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Cashier
Walmart
09.2023 - 02.2024
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Photo Support
Velocity Tech Solutions
03.2022 - 01.2023
- Proactively addressed potential obstacles within projects by anticipating challenges and adjusting plans accordingly.
- Enhanced customer satisfaction by efficiently managing photo projects and ensuring timely delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Service Coordinator
Meijer
01.2021 - 03.2022
- Streamlined service coordination processes for improved team productivity and response times.
- Contributed to the development and implementation of a customer feedback survey, analyzing results to identify areas for potential improvement.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
Emergency Operator
Schindler Elevators & Escalators
06.2020 - 01.2021
- Ensured compliance with regulatory requirements through meticulous recordkeeping and adherence to established protocols.
- Participated in ongoing training programs to stay current on best practices, policies, and procedures for effective emergency management.
- Provided essential support during large-scale events or disasters, coordinating resources effectively under high-pressure circumstances.
- Consistently met performance metrics for call handling times, accuracy, and customer satisfaction ratings, reflecting a strong commitment to quality service.
Debt Collector
United Collections Bureau
05.2020 - 12.2020
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Collaborated with legal team to prepare documentation for court proceedings, ensuring compliance with regulations and proper representation of the company''s interests.
- Resolved complex cases involving bankruptcy filings or disputed claims by working closely with internal departments and external agencies as needed.
Inbound Sales Representative
DialAmerica
11.2018 - 05.2020
- Enhanced the customer experience by providing personalized solutions tailored to individual needs.
- Consistently exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Utilized CRM software for accurate tracking of client interactions, supporting data-driven decisionmaking.
Education
High School Diploma -
Gulf High School
New Port Richey, FL 05.2001 -
Skills
Payment Processing
Customer Assistance
Complaint resolution
Product Upselling
Account updating
Quality Assurance
Data Entry
Customer Service
Problem-solving skills
Timeline
Cashier
Davis Food And Drug
03.2024 - Current
Cashier
Walmart
09.2023 - 02.2024
Photo Support
Velocity Tech Solutions
03.2022 - 01.2023
Service Coordinator
Meijer
01.2021 - 03.2022
Emergency Operator
Schindler Elevators & Escalators
06.2020 - 01.2021
Debt Collector
United Collections Bureau
05.2020 - 12.2020
Inbound Sales Representative
DialAmerica
11.2018 - 05.2020
High School Diploma -
Gulf High School
05.2001 -