Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Haley Schmidt

McKinney,TX

Summary

Experienced customer service professional with a strong background in the restaurant industry. Collaborative team player known for positive and outgoing demeanor, adept at building strong connections with customers. Committed to ensuring customer satisfaction and actively contributing to company success.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Spurlock’s Malt Shop
Anna, TX
09.2023 - 05.2024
  • Delivered exceptional customer service in a 1950s-style drive-in, contributing to the success of a family-owned business with a legacy dating back to 1951
  • Accurately took customer orders in-person, over the phone, and through the drive-through, ensuring clarity and efficiency for a smooth service experience
  • Managed point-of-sale transactions, including handling cash and credit card payments and ensuring accurate record-keeping
  • Prepared shakes and malts according to company standards, ensuring customer satisfaction with every order
  • Maintained a clean and organized work environment by adhering to food safety and hygiene regulations, ensuring the dining and kitchen areas were consistently well-kept
  • Collaborated effectively with team members to ensure seamless daily operations in a fast-paced environment
  • Addressed and resolved customer concerns quickly and effectively, ensuring a positive experience and fostering repeat business
  • Assisted with daily closing procedures, including cleaning and organizing the workspace for the next day
  • Suggested additional items and promotions to customers to enhance their dining experience and contribute to increased sales

Education

High School Diploma -

Resolute Academy of Dallas
Dallas, TX
05.2024

Skills

  • Customer Service
  • Cash Handling & Point-of-Sale Systems
  • Inventory Management
  • Attention to Detail
  • Teamwork
  • Multi-tasking
  • Cleaning and Maintenance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time Management skills
  • Written and Verbal Communication

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.

Timeline

Customer Service Representative

Spurlock’s Malt Shop
09.2023 - 05.2024

High School Diploma -

Resolute Academy of Dallas
Haley Schmidt