Haley Schwandt
Kansas City,MO
Summary
Professional Operations Manager with strong emphasis on team collaboration and achieving results. Skilled in healthcare administration, patient relations, and operational efficiency. Reliable and adaptable, ensuring smooth clinic operations and staff cohesion. Focused on delivering high-quality care and optimizing clinic performance.
Overview
4
4
years of professional experience
Work History
Clinic Manager
KC Family Eyecare
11.2021 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
Operations Manager
The Eyecenter of Parkville
07.2020 - 11.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Bachelor of Arts - Business Administration
Washburn Univeristy
Topeka, KS05-2018
Skills
- Administrative leadership
- HIPAA compliance
- Employee training
- Clinical management
- Healthcare administration
- Patient care coordination
- Records management
- Corporate compliance
Timeline
Clinic Manager
KC Family Eyecare
11.2021 - Current
Operations Manager
The Eyecenter of Parkville
07.2020 - 11.2021
Bachelor of Arts - Business Administration
Washburn Univeristy
Similar Profiles
Matthew RexineMatthew Rexine
Optometric Technician at Rexine Family EyecareOptometric Technician at Rexine Family Eyecare
Daisy VarelaDaisy Varela
Optician at Cochrane Family EyeCareOptician at Cochrane Family EyeCare
Catherine ParkCatherine Park
Optical Lab Technician at Sunbury Family EyecareOptical Lab Technician at Sunbury Family Eyecare