Haley Shampine

• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Upheld infection control and prevention policies across different patient-facing areas.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Transported patients between rooms and appointments or testing locations.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

I previously worked as the front desk receptionist and performed the following duties:

• Answered all phone calls and made phone calls as needed
• Booked appointments
• Maintained and organized files
• Followed HIPPA regulations
• Collected room deposits, fees, and payments.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed data entry and filing to keep records updated for easy retrieval.

• I worked at a call center as a Customer Service Representative (WFH) for health insurance
• I answered all incoming calls and assisted enrolled members with all their needs in regards to their benefits for health, dental, and vision insurance.
• Delivered prompt service to prioritize customer needs.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Investigated and resolved customer inquiries and complaints quickly.

I worked at Mallard Cove during the pandemic and performed the following tasks:

• Assisted with dressing guidance, grooming, and meal preparation.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Recognized and reported abnormalities or changes in patients' health status to higher healthcare providers.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Maintained up-to-date knowledge of product and service changes.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Trained new personnel regarding company operations, policies and services.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.