Haley Shultz
Hanover,PA
Summary
Dynamic and dedicated Head Groomer at Mason Dixon K9, skilled in animal handling and conflict resolution. Enhanced customer satisfaction through effective communication and innovative marketing strategies, successfully increasing clientele. Passionate about training staff and maintaining high customer standards, ensuring a safe and welcoming environment for everyone. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Head Groomer
Mason Dixon K9
Hanover , PA
01.2025 - Current
- Evaluated pets for signs of illness or injury before beginning any grooming services.
- Handled customer requests and complaints quickly to improve overall service.
- Trained new employees in proper pet handling techniques and safety guidelines.
- Bathed and groomed pets using gentle techniques.
- Resolved any conflicts between customers or staff members in a timely manner.
- Lead Groomer monitored and maintained grooming supplies inventory.
- Performed daily administrative duties such as scheduling appointments, completing paperwork, and reconciling payments.
- Enforced strict compliance with all regulations pertaining to animal welfare standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a clean work environment by sweeping floors, washing walls.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Developed strategies to increase clientele base through marketing campaigns and promotions.
- Maintained clean and orderly play yards, kennels and cages.
- Scheduled grooming and veterinary appointments for animals.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
Groomer
Paws Pet Resort
Hanover, USA
07.2023 - 01.2024
- Bathed and groomed pets using gentle techniques.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Ensured that all equipment used was cleaned after each use according to company standards.
- Organized appointments so that multiple pets could be serviced efficiently without compromising quality of service provided.
- Promoted business by participating in and volunteering at community events and marketing business on social media.
- Developed positive relationships with customers through friendly interactions both over the phone and in person.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Kept accurate records of services rendered and products sold to clients.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided assistance with bathing when necessary due to size or temperament of animal being groomed.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Performed minor medical treatments on animals such as flea baths and medicated shampoos.
- Socialized animals to prepare for adoption.
Groomer
Paw Parlor
Hanover, USA
09.2022 - 06.2023
- Delivered continuous focus and attention to animals and their owners, promoting high level of care and oversight
- Bathed dogs and assisted with cats to remove fleas, ticks and other skin parasites
- Cut and styled pet hair according to client specifications to prevent matting and tangling
- Cleaned tear stains from fur using safe chemical cleansers
- Trimmed nails using clippers and grinders
- Cleaned cat and dog ears to prevent ear infections
- Provided specialty breed clips for Poodles, Schnauzers, Westies and other breed specific cuts
- Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskies and Malamutes
- Dematted dogs and trimmed hair in ears and between paw pads
- Administered anal gland expression to prevent discomfort and infections in pets
- Applied tick and flea preventatives following manufacture guidelines for animal safety
- Developed and implemented enrichment plans to keep animals skin and coat healthy
- Educated visitors and staff on proper animal grooming care
- Kept cages/kennels, and grooming areas neat and clean
Groomer
Petsmart
Hanover, USA
01.2018 - 09.2022
- Bathed and groomed pets using gentle techniques.
- Continually updated knowledge of current trends in pet styling industry through reading trade publications, attending seminars and workshops.
- Facilitated professional relationships with clients, promoting and encouraging repeat business.
- Adhered strictly to all local laws pertaining to animal care and handling while providing services.
- Scheduled grooming and veterinary appointments for animals.
- Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
- Promoted grooming services, packages and products to customers to increase store sales.
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
- Booked grooming appointments and made follow-up phone calls to remind customers of upcoming appointments.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Bathed large number of animals during each shift.
Education
Grooming License -
Dog Grooming School of Pennsylvania
Skills
- Animal handling
- Grooming techniques
- Customer service
- Inventory management
- Appointment scheduling
- Conflict resolution
- Record keeping
- Highly energetic
- Outgoing
- Detail-oriented
- Handles multiple responsibilities simultaneously
- Exceptional customer service
- Reliable
- Friendly
- Quickly learns and masters new concepts and skills
- Excellent computer skills
- Passionate and motivated
- Dedicated to creating a satisfying experience
- Communications skills
- Marketing strategies
- Problem solving
- Employee training and development
- Record keeping accuracy
- Marketing and promotion strategies
- Team training
About Me
I'm Haley! I am 31 years old. I am a mother of an 13 year old boy and I help co parent my partners two kids as well. I have been working with dogs for 8 years. I love to play roller derby, spend time on the water on my paddle board or in my kayak, and I love anything car related.
I would like to expand my knowledge, and learn new things!
References
References available upon request.
Timeline
Head Groomer
Mason Dixon K9
01.2025 - Current
Groomer
Paws Pet Resort
07.2023 - 01.2024
Groomer
Paw Parlor
09.2022 - 06.2023
Groomer
Petsmart
01.2018 - 09.2022
Grooming License -
Dog Grooming School of Pennsylvania