Haley Smith
Copperas Cove ,TX
Summary
Energetic and detail-oriented professional with 5+ years of experience in the banking and law industry. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel is both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers. Experience in billing and claims, reconciliation, HIPPA compliance, balancing and account management, preparation of legal documents, and cash handling.
Overview
11
11
years of professional experience
Work History
Dental Hygiene Coordinator
Copperas Cove Dentist
08.2023 - 05.2025
- Promoted oral health education within the community by organizing and participating in outreach events.
- Ensured accurate treatment records by diligently updating and maintaining patient files.
- Facilitated ongoing professional development for hygienists through organizing training sessions and educational opportunities.
- Increased patient retention with exceptional customer service and prompt follow-up communication.
- Enhanced office efficiency by coordinating and prioritizing hygiene tasks for a team of dental hygienists.
- Improved patient satisfaction by implementing a streamlined appointment scheduling process.
- Contributed to the practice''s growth and success by meeting revenue goals.
- Reduced wait times for appointments through efficient management of the hygiene schedule.
- Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.
- Fostered positive work environment through effective conflict resolution strategies when dealing with challenging situations involving staff or patients.
- Tracked key performance metrics to identify areas for improvement in the hygiene department''s productivity and effectiveness.
- Strengthened interdepartmental communication by serving as a liaison between hygienists, dentists, and administrative staff.
- Streamlined recall system processes, resulting in increased appointment confirmations among existing patients.
- Maintained accurate medical and dental records by documenting important patient data in Software.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Verified insurance coverage, benefits and created claims for Insurance Companies.
Legal Assistant
OVERSTREET HOMAR & KUKER
BURNET, TEXAS
02.2023 - 05.2023
- Preparation of legal documents for the law firm clients for probate hearings and litigation. Arranged initial contact and consultations with clients and attorney. Filing Documents with County and District Clerk. Managing law office such as maintaining files, time sheets and billing, managing supplies, and being a public notary.
PLANNED CAREER BREAK
06.2022 - 02.2023
- Took an intentional pause to focus on family.
BSA Assistant
FIRST TEXAS BANK
LAMPASAS, TEXAS
12.2021 - 06.2022
- Managed currency transactions reports and suspicious activity reports. Responsible for reviewing all potential matches to the OFAC hotline for assistance. Has a thorough working knowledge of all alerts in the AML software and how to decision the alerts.
Bookkeeping
FIRST TEXAS BANK
LAMPASAS, TEXAS
11.2019 - 12.2021
- Reviewed daily reporting. Processed payroll. Filed and organized documents such as stop payments, new/closed accounting, and daily reports. Accepted and processed wire transfers.
Bank Teller
FIRST TEXAS BANK
LAMPASAS, TEXAS
11.2019 - 12.2021
- Processed all client transactions, including withdrawals, deposits, transfers, and loan payments. Responded to clients’ questions and concerns related to their accounts and bank products. Assisted customers in openings and closing checking accounts, credit cards, and saving accounts. Accurately recorded each transaction to ensure all documentation and paperwork is in compliance.
Cashier
HEB
Lampasas, TX
10.2014 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
Diploma -
Lampasas High School
Lampasas 01.2016
Skills
- Team oriented
- Highly motivated
- Reliable
- Driven
- Organized
- Strong Communication
- Microsoft Office Suite
- Detail Oriented
- Word
- Excel
Timeline
Dental Hygiene Coordinator
Copperas Cove Dentist
08.2023 - 05.2025
Legal Assistant
OVERSTREET HOMAR & KUKER
02.2023 - 05.2023
PLANNED CAREER BREAK
06.2022 - 02.2023
BSA Assistant
FIRST TEXAS BANK
12.2021 - 06.2022
Bookkeeping
FIRST TEXAS BANK
11.2019 - 12.2021
Bank Teller
FIRST TEXAS BANK
11.2019 - 12.2021
Cashier
HEB
10.2014 - 10.2019
Diploma -
Lampasas High School