HALEY Billings
Lansing
Summary
Customer service representative with over 10 years experience with 4 year working remotely, skilled with handling, complicated, sensitive, and unique issues. Ability to handle multiple tasks with a high degree of accuracy and willingness to help team members accomplish a common goal.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
State of Michigan Operations Center
Dimondale, MI
06.2024 - Current
- Responding to taxpayers giving explanation of general tax information, tax refund updates, tax adjustments, filing requirements and outstanding liabilities or payments made.
- Assist tax payers by asking additional questions of caller to seek clarification and provide appropriate service
- Process POA’s, Michigan tax correspondence and IDA’s.
- Handle changes to process and procedures with accuracy and professionalism.
Contact Center Representative
Dart Bank
10.2022 - 06.2024
- Support and service customers using various forms of digital interaction with expert knowledge of all products, services and software to ensure delivery of consistent, prompt and professional customer experience.
- Completing annual compliance courses that adhere to Federal and State laws and regulations.
- Working in a remote environment while maintaining an average of 50 calls per day.
Retail Manager
Pegasus
09.2020 - 10.2022
- Responsible for a team of 4 by providing ongoing training, mentoring and performance evaluations to drive sales goals and ensure exceptional customer service.
- Operated a point of sale system with 100% accuracy while maintaining over 1000+ transactions weekly.
- Developed and implemented store policies, employee handbook and training guidelines.
Education
High-school diploma - undefined
Pentwater Public Schools
Some college - undefined
West Shore Community College
Skills
- Data entry
- Computer skills
- Phone etiquette
- Communication skills
- Problem Solving
- Proactive
Timeline
Customer Service Representative
State of Michigan Operations Center
06.2024 - Current
Contact Center Representative
Dart Bank
10.2022 - 06.2024
Retail Manager
Pegasus
09.2020 - 10.2022
High-school diploma - undefined
Pentwater Public Schools
Some college - undefined
West Shore Community College