Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haley Spencer-Moreno

Mesa,AZ

Summary

Dynamic leader with a proven track record at Starbucks, adept in staff management and financial management. Excelled in enhancing customer service and streamlining operations, significantly improving customer satisfaction and operational efficiency. Skilled in conflict resolution and mentoring, embodying continuous improvement and workplace safety.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Mesa, AZ
04.2024 - Current
  • Prioritize customer connection, as well as customer experiences, by providing excellent customer service, ensuring that the quality of our products exceeds expectations, and utilizing the company's ACT and LATTE models when confronted with any issues or concerns.
  • Be available to provide coaching and knowledge to fellow partners to ensure all Starbucks standards and policies are being met, whether by answering questions myself or showing partners where their resources are.
  • Successfully complete daily operations, including cash management, product ordering, and inventory counts, testing product quality (coffee tastings, running through beverage routines with partners), as well as assigning cleaning and product prep tasks to myself and partners through each day part.
  • Uphold Starbucks' mission and values in my daily work, and set an example for my fellow partners by creating an environment of belonging and joy, acting with courage through any situation, and perfecting our craft to produce the very best results while inspiring and nurturing the human spirit.

Barista & Shift Supervisor

Starbucks
Mesa , AZ
01.2010 - Current

Special Education Paraprofessional

BehaviorRx
Gilbert , AZ
01.2023 - 06.2024
  • Provided disabled students with assistive devices and supportive technology.
  • Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
  • Encouraged independent thinking, problem solving, and self-advocacy skills among students.
  • Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
  • Monitored student needs and supported mobility-restricted students.
  • Escorted students to restroom cafeteria, outside to playground and on field trips.
  • Prepared handouts, study materials and other teaching aids.
  • Communicated affirmatively and promoted positive attitudes with every student.
  • Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
  • Evaluated student needs to provide helpful resources and support.

Verification Specialist

Carvana
Tempe, AZ
07.2018 - 03.2020
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Conducted follow-up calls with customers after a loan was approved to ensure satisfaction with the process.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Provided customer service by answering questions about loan options, payment plans, and other related inquiries.
  • Reviewed contracts to verify accuracy of information prior to submission to lenders or third parties.
  • Evaluated and approved loan applications based on established criteria.
  • Verified client financial information to determine creditworthiness and loan eligibility.

Education

High School Diploma -

Mesquite High School
Gilbert, AZ
05-2010

Nursing

Aspen University
Phoenix, AZ

Skills

  • Staff management
  • Labor and food cost control
  • Attendance oversight
  • Shift reporting
  • Conflict resolution techniques
  • Financial management
  • Workplace safety
  • Cash handling expertise
  • Staff development
  • Continuous improvement
  • Training and mentoring
  • Operations management
  • Policy enforcement
  • Sales monitoring
  • Customer service

Certification

  • Arizona Manager Food Safety
  • Arizona Fingerprint Clearance Card

Timeline

Shift Supervisor

Starbucks
04.2024 - Current

Special Education Paraprofessional

BehaviorRx
01.2023 - 06.2024

Verification Specialist

Carvana
07.2018 - 03.2020

Barista & Shift Supervisor

Starbucks
01.2010 - Current

High School Diploma -

Mesquite High School

Nursing

Aspen University

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Haley Spencer-Moreno