Haley Spooner
Port Orange
Summary
Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tech Aide
Radiology Associates Imaging Centers
11.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Enhanced patient experience through compassionate care and communication during iv insertion procedure.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
911 Emergency Dispatcher
Volusia Sheriff's Office
09.2023 - 09.2024
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
911 Dispatcher
Consolidated Dispatch Agency
01.2021 - 07.2023
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Education
Lincoln High School
Tallahassee, FLSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Memory retention
- Prioritization
- Situational awareness
- Typing speed
- Information gathering
- Critical thinking
- Geographical expertise
Certification
- PST - Public Safety Telecommunicator
- American Red Cross BLS cpr and aed certification
Timeline
Tech Aide
Radiology Associates Imaging Centers
11.2024 - Current
911 Emergency Dispatcher
Volusia Sheriff's Office
09.2023 - 09.2024
911 Dispatcher
Consolidated Dispatch Agency
01.2021 - 07.2023
Lincoln High School
Awards
Telecommunicator of 2nd Quarter 2024
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