Haley Sprouse
Dunbar,WV
Summary
Dynamic Shift Manager with a strong focus on customer service and employee training. Proven track record in managing operations and resolving complaints to enhance overall satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Manager
LOCAL RESTAURANT GROUP LLC
209 First Ave South Nitro WV 15143
08.2025 - Current
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Trained new staff on restaurant protocols and service standards.
- Managed inventory levels, ensuring timely restocking of supplies.
- Assisted in creating staff schedules to optimize labor efficiency.
- Monitored food quality and presentation to uphold restaurant standards.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Implemented health and safety regulations to maintain compliance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
Cashier
Schmidt Family Restaurants Group
Charleston, WV
11.2021 - 03.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of cashier station to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
Education
High School Diploma -
New Connections
1592 Washington St E Unit 2 Charleston WV 25311Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
Timeline
Shift Manager
LOCAL RESTAURANT GROUP LLC
08.2025 - Current
Cashier
Schmidt Family Restaurants Group
11.2021 - 03.2024
High School Diploma -
New Connections