Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Work History
Customer Service
7 Years 5 Months
Misumi USA | 01.2019 - 06.2026
Communicated directly with customers as well as other departments to ensure efficient work flow and to meet deadlines.
Ensured accurate entry of customer requests, reducing potential errors and safeguarding financial integrity.
Oversaw training and evaluation of 15+ new hires, enhancing their performance and minimizing errors.
Business Assistant
1 Year 8 Months
DecisionOne Dental Partners | 05.2019 - 01.2021
Executed front office duties, leveraging data entry skills to maintain accuracy within medical database.
Managed incoming and outgoing communication via telephone and email, ensuring timely responses and accurate information flow.
Organized patient files and optimized operations, enhancing overall workflow.
Drafted appeals to insurance groups for denied dental procedures.
Extended Day Consultant
6 Months
Quest Academy | 10.2018 - 04.2019
Ensured care and safety of students in Aftercare program
Delivered homework assistance to students across multiple subjects
Ensured cleanliness and organization of workspaces daily
Engaged and managed large groups of students daily, fostering a positive learning environment
Education
Bachelor of Arts - English
Northern Illinois University | DeKalb, IL | 06-2018
Graduated cum laude
GPA: 3.6 GPA
Associate of Arts - English
William Rainey Harper College | Palatine, IL | 06-2016
Graduated
GPA: 3.8 GPA
Skills
Quality Assurance
Attention to detail
MS Office
Data entry
Communication skills
English
Works well in independent and collaborative settings
Certification
Undergraduate Certificate in Creative Writing, NIU, May 2018