Haley Thomas
Summary
Results-driven adept at meeting patient needs by applying patient care knowledge, understanding and persuasive communication skills. With a drive and passion for quality care, maintaining a patients independence, and quality of life . Looking for a permanent position with room for advancement and the opportunity to contribute to team and patient safety, and overall health.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Front End Customer Experience Coordinator
Marshalls
Tullahoma
10.2025 - 05.2026
- Trained team members on effective customer interaction techniques.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues to ensure satisfactory resolutions.
- Implemented new customer service protocols to streamline operations.
- Coordinated cross-departmental efforts to improve overall customer experience.
- Collaborated with marketing to create engagement strategies for customers.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Developed customer feedback surveys to enhance service quality.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Monitored customer service performance metrics and created reports for senior management review.
Front End Supervisor
Ross Dress for Less
Tullahoma
07.2024 - 09.2025
- Supervised daily operations ensuring team adherence to safety protocols.
- Supervised daily operations and maintained store presentation standards.
- Trained new staff on operational procedures and equipment usage.
- Coordinated workflow among team members to optimize productivity.
- Facilitated communication between management and staff regarding operational updates.
- Conducted regular performance evaluations for team members and provided feedback.
- Resolved conflicts among staff members to maintain a positive work environment.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
Private Nanny
Vickie Hughs
Estill Springs
06.2021 - 04.2023
- Provided attentive care and supervision for children with autism during daily activities.
- Organized educational and recreational activities to promote learning and development.
- Prepared healthy meals and snacks according to dietary preferences and restrictions.
- Maintained a safe and clean environment for children's play and learning.
- Communicated effectively with parents regarding children's progress and needs.
- Implemented routines to support children's daily schedules and transitions smoothly.
- Assisted with homework and academic tasks to enhance educational growth.
- Fostered positive relationships with children through engaging interactions and activities.
- Took children on outings such as parks, library visits, sports events or educational trips.
Nursing/CNA Student
FCHS
Winchester
08.2016 - 05.2018
- Completed over 140 clinical hours
- Certified by the state board
- Certified BLS provider
- Helped patients staying within the skilled care unit maintain appointments for physical therapy
- Provided companionship to patients when needed
- Provided compassionate personal care to residents in long-term care facilities.
- Assisted patients with daily living activities, including bathing and dressing.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for residents and staff.
- Documented patient care accurately in electronic health records system.
- Communicated effectively with patients, families, and healthcare team members.
- Supported rehabilitation exercises as directed by physical therapists.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output per nursing staff guidance.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Educated patients on self-care techniques that would help them maintain their independence.
Education
Franklin County High School
Winchester, TNCNA - Nursing
FCHS/ Winchester Hospital Ascension St. Thomas
08.2016 - 05.2018
Skills
- Patient care
- Vital sign monitoring
- Electronic health records
- Personal hygiene assistance
- Safety compliance
- Effective communication
- Conflict resolution
- Time management
- Critical thinking
- Attention to detail
- Compassionate communication
- Emotional support
- Dressing assistance
- Feeding assistance
- Lifting and transferring
- Basic life support
- Maintaining confidentiality
- Toileting assistance
- Active listening
- Compassion and empathy
- Cultural sensitivity
- Wound care
- Infection control practices
Timeline
Front End Customer Experience Coordinator
Marshalls
10.2025 - 05.2026
Front End Supervisor
Ross Dress for Less
07.2024 - 09.2025
Private Nanny
Vickie Hughs
06.2021 - 04.2023
Nursing/CNA Student
FCHS
08.2016 - 05.2018
CNA - Nursing
FCHS/ Winchester Hospital Ascension St. Thomas
08.2016 - 05.2018
Franklin County High School