Summary
Overview
Work History
Education
Skills
Department Information
Application Id
Hobbies and Interests
Ssn
Health Insurance Information
Timeline
Generic
HALEY TOOMALATAI

HALEY TOOMALATAI

Columbus

Summary

Lead professional with over 10 years of experience in retail and childcare, specializing in visual merchandising, conflict resolution, and time management. Demonstrates a proven ability to enhance customer satisfaction and operational efficiency through strategic planning and effective communication. Committed to fostering team collaboration and creating engaging environments that enrich customer and family experiences.

Overview

9
9
years of professional experience

Work History

Childcare

Care
08.2024 - Current
  • Coordinate daily activities for children, ensuring safety and engagement.
  • Develop personalized care plans, fostering individual growth.
  • Communicate effectively with parents, enhancing trust and collaboration.
  • Implement creative learning strategies, boosting developmental milestones.
  • Address behavioral challenges with empathy, achieving positive outcomes.
  • Nurture children's growth through engaging activities, fostering social skills and emotional development in a safe, stimulating environment.

Customer Support

Pride
06.2024 - 08.2024
  • Resolved high-volume customer inquiries, boosting satisfaction to 95%+.
  • Streamlined communication using CRM tools, enhancing efficiency.
  • Built customer trust through effective conflict resolution.

Receptionist

Thatcher Remodeling
03.2023 - 03.2024
  • Managed customer interactions with positive and upbeat demeanor as a Receptionist at Thatcher Remodeling.
  • Boosted customer satisfaction by 20% through excellent service and effective communication.
  • Leveraged self-management skills to handle multiple tasks simultaneously, improving operational efficiency.
  • Resolved customer issues promptly, reducing complaint rates by 15%.
  • Contributed to team success through collaborative efforts, fostering a supportive work environment.

Lead

Marshalls
11.2022 - 03.2023
  • Optimized store layout to boost sales and enhance customer flow during peak hours.
  • Ensured accurate pricing, cutting customer complaints by nearly one-third.
  • Guided customers to merchandise, increasing sales in busy periods.
  • Kept store clean, creating a welcoming shopping environment.
  • Managed fitting rooms and supported cashiers for efficient operations.

Child Care Provider

Care.com
03.2021 - 10.2022
  • Maintained a safe environment for children, ensuring their well-being and security.
  • Provided emotional support, creating a nurturing atmosphere for children's growth.
  • Prepared and served balanced meals, encouraging healthy eating habits.
  • Led cognitive activities, promoting children's mental development.
  • Enhanced children's overall development through dedicated and attentive care.

Assistant Manager

Payless ShoeSource
11.2016 - 12.2019
  • Led sales operations, enhancing customer satisfaction and resolving store issues effectively.
  • Mentored team, improving store performance and fostering professional growth.
  • Managed Service Desk, efficiently handling returns, exchanges, and customer complaints.
  • Developed strategies to improve customer service and drive sales growth.
  • Enhanced store performance through strategic problem-solving and leadership.

Education

Early Childhood Development -

Pathways College
Columbus, Ohio
07.2022

Skills

  • Visual Merchandising
  • Conflict Resolution
  • Time Management
  • First Aid
  • Event Planning
  • Budget Management

Department Information

Department of Health and Human Services, 465 Industrial Boulevard, London, KY, 40750-0001

Application Id

5664745602

Hobbies and Interests

  • Coordinate daily activities for children, ensuring safety and engagement.
  • Develop personalized care plans, fostering individual growth.
  • Communicate effectively with parents, enhancing trust and collaboration.
  • Implement creative learning strategies, boosting developmental milestones.
  • Address behavioral challenges with empathy, achieving positive outcomes.
  • Nurture children's growth through engaging activities, fostering social skills and emotional development in a safe, stimulating environment.
  • Paddle boarding and volleyball: Enjoy staying active and participating in team and individual outdoor activities, promoting discipline and collaboration.
  • Museums: Passionate about exploring history, culture, and art, fostering creativity and broadening perspectives.
  • Baking: Skilled in creating diverse recipes, reflecting attention to detail and a love for sharing with others.
  • Crafts: Enjoy engaging in creative DIY projects, demonstrating resourcefulness and a hands-on approach to problem-solving.

Ssn

xxx-xx-8408

Health Insurance Information

UT, 163282212, Aetna CVS Health, 04/01/24, 12/31/24, Haley Thatcher, xxx-xx-8408, 04/01/24, 12/31/24

Timeline

Childcare

Care
08.2024 - Current

Customer Support

Pride
06.2024 - 08.2024

Receptionist

Thatcher Remodeling
03.2023 - 03.2024

Lead

Marshalls
11.2022 - 03.2023

Child Care Provider

Care.com
03.2021 - 10.2022

Assistant Manager

Payless ShoeSource
11.2016 - 12.2019

Early Childhood Development -

Pathways College
HALEY TOOMALATAI