Haley Vega
Staten Island,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Diligent high school student skilled at listening to people, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Christinas Craftz & Creations
Staten Island, New York
08.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with customers regarding back-order availability, future inventory and special orders.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Contacted clients to verify account information and maintain accuracy, resulting in 10% increase in client satisfaction
In-Home Health Care Aide
Freedom Care
Staten Island, NY
11.2021 - 02.2022
- Offered patients emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Developed rapport to create safe and trusting environment for care
Summer School Assistance
Summer Youth Program
Staten Island, New York
06.2017 - 08.2017
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Maintained schedule of support services and attended class sessions.
- Promoted physical, mental and social development using classroom games and activities.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Tutored students in reading, language arts and other subjects.
- Saved $140 by implementing cost-saving initiatives that addressed long-standing problems
Education
High School Diploma -
Stephen T. Mather Building Arts & Craftsmanship HS
439 West 49th Street, 4th Floor New York, NY 1001906.2022
Skills
- Verbal and Written Communication
- Understanding Customer Needs
- Issue and Complaint Resolution
- Upselling Products and Services
- Creative Problem Solving
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Time Management
- Team-Oriented and Cooperative
- Customer Service
- Bagging And Packaging
- Merchandise Restocking
Hobbies
Art, Singing, Dancing, Writing
Timeline
In-Home Health Care Aide
Freedom Care
11.2021 - 02.2022
Customer Service Representative
Christinas Craftz & Creations
08.2020 - Current
Summer School Assistance
Summer Youth Program
06.2017 - 08.2017
High School Diploma -
Stephen T. Mather Building Arts & Craftsmanship HS