Haley Victoria
Belvidere,Illinois
Summary
Dedicated to providing exceptional service and unmatched support, with a strong focus on customer satisfaction. Possessing a solid understanding of best practices in customer service, excelling at developing innovative solutions to effectively meet customer needs. By applying these strategies, outstanding service is consistently delivered, surpassing expectations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Marengo Tool & Die Works
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Logged purchase orders and created cards for shipment.
Personal Shopper
Walmart
12.2023 - 03.2024
- Fulfilled customer orders placed online within a set timeframe
- Assisted with delivering online orders to customers
- Maintained high level of awareness on sales floor to create safe and secure shopping environment
- Performed daily sales floor recovery, returning unwanted items to correct departments
- Located items for customers on sales floor and in backroom to serve individual needs
- Resolved guest complaints or escalated critical issues to management for resolution
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques
- Assisted other departments with zoning and stocking
Crew Member
Dunkin' Donuts
05.2023 - 11.2023
- Greeted customers to take food orders and provide menu information
- Stocked, cleaned and restocked workstations and display cases
- Kept fast pace in cook-to-order food production environment
- Carried out opening and closing procedures to supervisor's standard
- Operated cash register to receive cash or card customer payments
- Assisted store owner with management duties, such as stocking the cash drawer and inventory management
- Processed payment transactions through POS system
- Used upselling techniques to drive sales and build customer loyalty
Education
High School Diploma -
Penn Foster High School
Scranton, PA02-2023
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Filing
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Client Relations
- Microsoft Outlook
- Paperwork Processing
- Order Processing
- Administrative Support
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Customer Service Representative
Marengo Tool & Die Works
10.2024 - Current
Personal Shopper
Walmart
12.2023 - 03.2024
Crew Member
Dunkin' Donuts
05.2023 - 11.2023
High School Diploma -
Penn Foster High School
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