Haley Waitkun
Venice,FL
Summary
Experienced FOH Team Member with background in fast-paced, high-volume restaurants. Strength lies in customer service skills and ability to handle multiple tasks simultaneously. Demonstrated success in fostering strong team environment and improving overall dining experience for customers. Proven capability of taking initiative, problem-solving, and maintaining upbeat attitude under pressure.
Overview
9
9
years of professional experience
Work History
FOH Team Member
Local Spot 941
Venice
12.2023 - Current
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Upheld company standards and values, representing the brand positively.
FOH Team Member
Lucarellis
Venice
01.2020 - 12.2023
- Assisted in setting up for events and special occasions, ensuring a seamless experience.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
FOH Team Member
Norma jeans
Venice, FL
01.2016 - 01.2020
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Balanced cash register at end of shift according to established procedures.
- Stocked server areas with supplies before, during and after shifts.
- Adhered to food safety and handling protocols to maintain a hygienic service environment.
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
- Effectively multitasked within fast-paced environment.
Education
Venice High School
Venice, FL01-2016
Skills
- Customer service
- Point of sale operation
- Food safety
- Beverage preparation
- Menu knowledge
- Cash handling
- Conflict resolution
- Time management
- Communication skills
- Multitasking
- Product knowledge
Timeline
FOH Team Member
Local Spot 941
12.2023 - Current
FOH Team Member
Lucarellis
01.2020 - 12.2023
FOH Team Member
Norma jeans
01.2016 - 01.2020
Venice High School