Haley Watterson
Overview
5
5
years of professional experience
Work History
Manager
Mcdonalds
06.2020 - Current
- Manage onboarding of new staff
- Adjust staffed position ratios to maximize productivity during peak times
- Conflict resolution for staff and customer
- Ensure strict adherence to California labor laws
- Ensure compliance with safety and sanitation regulations
- Complete opening and closing procedures and manage deposits
- Manage invoice and inventory
Patient Services Representative
Connections Center
09.2024 - 11.2024
- Company Overview: Dignity Health
- Manage calls for several primary care centers in Northern California
- Schedule patient appointments
- Transfer calls to Triage Rn based on patient's symptoms severity
- Initiate medication refills on behalf of patients
- Send messages over to primary care physicians based on patient needs
- Dignity Health
Receptionist
McMahon Terrace
02.2024 - 09.2024
- Company Overview: Dignity Health
- Check in and check out of residents and visitors
- Manage resident and family complaints
- Sort and file resident documentation
- Arrange transportation
- Set up meal delivery as requested
- Create work orders for resident rooms
- Dignity Health
Education
Franklin High School
Elk Grove, CA2020
Skills
- Strong communication and listening skills to identify customer needs and resolve complaints
- Ability to remain focused and calm in a fast paced work environment
- Able to adjust and retain knowledge of changing workflows
- Fluent with Microsoft and Google applications
Timeline
Patient Services Representative
Connections Center
09.2024 - 11.2024
Receptionist
McMahon Terrace
02.2024 - 09.2024
Manager
Mcdonalds
06.2020 - Current
Franklin High School