Haley Wells
Colonial Heights
Summary
Dedicated server and bartender skilled in team collaboration and training new staff. Known for managing multiple tables efficiently during peak hours while ensuring timely service and maintaining high customer satisfaction.
Proactive professional with strong sales expertise and multitasking abilities in high-volume dining environments. Recognized for implementing upselling techniques and fostering positive guest relationships, contributing to increased sales revenue.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Outback Steakhouse
01.2019 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Trained new staff on menu items and service protocols, promoting team consistency.
- Collaborated with kitchen staff to ensure accurate and prompt food preparation.
- Resolved customer complaints effectively, maintaining a positive dining experience.
- Implemented upselling techniques, contributing to increased sales revenue for the restaurant.
- Conducted regular inventory checks, minimizing waste and optimizing supply management.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Rosas Italian
06.2018 - 01.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Trained new servers on menu items, service standards, and operational procedures.
- Oversaw daily operations during shifts, ensuring compliance with health and safety regulations.
- Resolved customer complaints promptly, maintaining a positive dining atmosphere.
- Developed strong rapport with regular customers, fostering repeat business and loyalty.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
Vincenzos Italian
02.2018 - 06.2018
- Implemented upselling techniques to enhance guest experience and increase sales.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Office Administrative Assistant
J. Piccolo Contractors LLC
06.2016 - 09.2017
- Organized and maintained office files, ensuring easy access to essential documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Assisted coworkers and staff members with special tasks on daily basis.
- Seasonal summer work at family's company to build experience
Education
BBA - Business Human Resources
Capella University
Minneapolis, MN12-2027
Associate of Science - Science
Richard Bland College of William And Mary
Petersburg, Va05-2021
High School Diploma -
Colonial Heights High
Colonial Heights, VA06-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Order accuracy
- Supply restocking
- Quality control
- Relationship management
- Beverage preparation
- Task prioritization
- Food sales and promotion
- Regulatory compliance
Timeline
Server/Bartender
Outback Steakhouse
01.2019 - Current
Server
Rosas Italian
06.2018 - 01.2019
Server
Vincenzos Italian
02.2018 - 06.2018
Office Administrative Assistant
J. Piccolo Contractors LLC
06.2016 - 09.2017
BBA - Business Human Resources
Capella University
Associate of Science - Science
Richard Bland College of William And Mary
High School Diploma -
Colonial Heights High