Haley Whitaker
Auburn,MI
Summary
At Lucky Dining Inc, as a Regional General Manager, I spearheaded cost-saving initiatives and operational efficiencies, enhancing service quality and employee satisfaction. My expertise in Operations Management and exceptional leadership skills led to the development of high-performing teams, significantly improving customer service and operational excellence. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Regional General Manager
Lucky Dining Inc
03.2019 - Current
- Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
- Streamlined operational processes for improved efficiency and cost savings within the region.
- Mentored area managers on best practices for team leadership and motivation, contributing to a positive work environment throughout the region.
- Promoted a customer-centric approach within the region to ensure consistent delivery of exceptional service experiences.
- Implemented training programs for staff, leading to increased skill sets and overall job satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail
Education
High School Diploma -
Waterford Mott High School
Waterford, MI05.2015
Skills
- Operations Management
- Staff Management
- Strategic Planning
- Sales Leadership
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Professionalism
Timeline
Regional General Manager
Lucky Dining Inc
03.2019 - Current
High School Diploma -
Waterford Mott High School
Similar Profiles
Zohaib AkhoondZohaib Akhoond
LUCKY ENERGY (PVT.) LTD at Lucky Energy (Pvt.) Ltd, Lucky EnergyLUCKY ENERGY (PVT.) LTD at Lucky Energy (Pvt.) Ltd, Lucky Energy
Chance ParkChance Park
Commis chef – Part time at Alegre Bar and Dining (Casual Dining)Commis chef – Part time at Alegre Bar and Dining (Casual Dining)
Tamiyah HeardTamiyah Heard
Food Service Worker at Alladin Campus Dining ( Grizzly Dining)Food Service Worker at Alladin Campus Dining ( Grizzly Dining)
Rudy MartinezRudy Martinez
Vice President, Branch Manager at Chase Bank N.AVice President, Branch Manager at Chase Bank N.A
Sara CohoonSara Cohoon
Literacy Numeracy Specialist at Saginaw Township Community SchoolsLiteracy Numeracy Specialist at Saginaw Township Community Schools