Haley Wilcock
Los Angeles,CA
Summary
I am a dependable employee seeking an opportunity to expand my skills and contribute to your company's success. I am considered hardworking, ethical, and detail-oriented. I am willing to take on any task to support your team and help your business succeed. I offer strong customer service and sales abilities.
Overview
7
7
years of professional experience
Work History
Whiskey Apprentice & Curator
Bar Jackalope
Los Angeles, CA
04.2022 - 02.2024
- Maintained organization, cleanliness and safety in work areas.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served flights of whiskey.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided drink suggestions to customers based on their preferences.
- Upsold customers from shelf to premium brands to help boost sales.
- Attended regular training sessions to stay updated on new products or trends.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
Company Courier
Sterling Messenger Services
Los Angeles, CA
11.2021 - 04.2022
- Coordinated with dispatcher to schedule pick-up and drop-off assignments, breaks, and customer notes
- Evaluated traffic patterns, alternative routes, and weather conditions to plan navigation and maintain driving record
- Achieved delivery expectations by transporting parcels according to schedule.
- Delivered packages to residences, businesses, post offices and other designated locations on time.
- Scheduled efficient routes for delivery of items to customers.
Food Delivery Driver
UberEats Inc.
Los Angeles, CA
07.2019 - 04.2022
- Mastered low delivery times with well-coordinated, multi-customer routes, plus continuously learning local roads and using mobile GPS to avoid traffic issues
- Demonstrated top-notch customer service in compliance with health code standards for safe food handling practices as a contractor for a wide range of local restaurants
- Managed 100% of my own schedule and time.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Ensured that the correct order was delivered to the customer.
Sales and Customer Support Retention Manager
KG Financials
Irvine, CA
04.2018 - 07.2019
- Mastered strong customer focus and used best practices, negotiation, and internal guidelines to maximize retention opportunities
- Resolved escalated situations through excellent problem-solving and customer service skills
- Identified mistakes and trained sales representatives on how to avoid mistakes which resulted in 37% less mistakes
- Influenced staff performance through continuous motivation, monitoring, and training updates
- Increased effectiveness of policies covering administrative processes by 50%.
- Worked closely with product teams to ensure that products meet customer expectations.
- Monitored customer feedback and identified areas of improvement in service delivery.
- Provided timely responses to customer inquiries or complaints regarding the company's services or products.
Sales and Marketing Representative
Masterminded Distribution
Costa Mesa, CA
09.2017 - 08.2018
- Established new business continuously via telephone, in-person networking, and online lead generation channels and cemented existing client relationships with follow-up phone calls
- Educated customers through in-store service events, social media-based initiatives and strategies in which I coordinated the logistics
- Created, monitored, and wrote press releases, articles, blog posts and other content daily that was consistent with company's brand
- Created and posted 90% of multiple brands social media content.
Analytics and Influencer Manager
CR Crew
Remote
04.2017 - 02.2018
- Communicated with diverse team to accomplish daily objectives and meet long-term goals
- Analyzed data trends and results with graphs and charts, and offered alternative procedures based on collected data
- Enabled stakeholders to meet their needs and resolve problems by recommending data-driven solutions.
Education
GED -
Adult School
San Diego, CA03-2015
Skills
- Sales and Marketing
- Social Media Management
- Customer Service and Retention
- B2B and B2C Sales
- POS Knowledge
- Merchandising and Inventory
- Courier Delivery
- Flexible Schedule
- Work Prioritization
- Relationship Building
- Teamwork and Collaboration
Timeline
Whiskey Apprentice & Curator
Bar Jackalope
04.2022 - 02.2024
Company Courier
Sterling Messenger Services
11.2021 - 04.2022
Food Delivery Driver
UberEats Inc.
07.2019 - 04.2022
Sales and Customer Support Retention Manager
KG Financials
04.2018 - 07.2019
Sales and Marketing Representative
Masterminded Distribution
09.2017 - 08.2018
Analytics and Influencer Manager
CR Crew
04.2017 - 02.2018
GED -
Adult School
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