Haley Wilkinson

• Reviewed move in files daily, confirming applicants met income and eligibility requirements to support compliance with HUD regulations.
• Reviewed annual eligibility certifications, ensuring all information was accurate and completed by the annual due date.
• Prepared for in advance for state audits, ensuring all documents were accurate and that the household complied with state regulations.
• Submitted files to the state through CMTS for annual desk review audits.
• Ensured compliance with industry regulations and internal policies at AOG Living
• Reviewed CMTS reports monthly, verifying accuracy of information and ensuring timely submission of quarterly reports to maintain compliance.
• Coordinated with various departments within the organization to ensure adherence to established standards.
• Attended annual conferences to stay up to date with industry changes.
• Conducted routine site visits to provide guidance and support to the on-site teams.

• Collected monthly assessments, rental fees, deposits and payments.
• Coordinated month-end closing processes to ensure accurate financial reporting.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Inspected the property regularly to identify deficiencies and schedule repairs.
• Walked units annually prior to NSPIRE Inspections.
• Resolved tenant complaints promptly to maintain high levels of customer satisfaction.
• Trained and supervised staff on operational procedures and customer service standards.
• Collaborated with vendors for timely completion of maintenance and approved projects.
• Prepared lease agreements and ensured adherence to legal requirements.
• Oversaw property maintenance schedules and coordinated service repairs efficiently.
• Managed vendor relationships and addressed payment discrepancies ensure smooth operations.
• Processed invoices through Nexus Payables and ensured timely payments.

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• Cultivated strong relationships with clients, ensuring personalized service and satisfaction.
• Managed real estate transactions from initiation to closing of the contract.
• Hosted open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
• Collaborated with mortgage brokers and inspectors to facilitate seamless property transactions.
• Advised clients on market conditions and property value for informed decision-making.
• Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.

• Led daily operations, ensuring optimal service quality and adherence to company standards.
• Trained and mentored staff to enhance team performance and customer satisfaction.
• Implemented operational improvements, resulting in increased efficiency and reduced waste.
• Managed inventory control processes, optimizing stock levels and minimizing costs.
• Developed staff schedules to align with business needs while maintaining labor cost targets.
• Reconciled cash and credit card transactions to maintain accurate records.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.