Erin Withey
Sanford,NC
Summary
Property management expert with extensive experience at Conifer Realty and Fairport Baptist Homes Community Ministries, specializing in compliance assurance and tenant relations. Proven track record in optimizing operations and enhancing resident satisfaction. Proficient in Yardi software and skilled in team supervision, ensuring properties meet regulatory standards while fostering a positive community environment.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Envolve Client Services
Sanford, NC
04.2025 - Current
- Manage a 120 unit Low Income Tax Credit Property.
- Utilizes Yardi and Ensight Software.
- Conducts all leasing operations. Including but not limited to: completing initial, annual, and move out certifications and leases, making sure they pass compliance.
- Perform all property and apartment inspections and ensure Federal, State, Local and Envolve standards are being met.
- Supervise maintenance staff and all work being done on the property.
- Collect and process all rent, security deposits and invoices to maintain the property's budget.
- Market apartments, address inquiries, and assure the needs of the tenants' are being met.
Site Manager
Pendergraph Management
Angier, NC
12.2022 - 04.2025
- Managed two Low Income Tax Credit Properties using Yardi software.
- Conducted all leasing operations including but not limited to: initial, annual, move out certifications, leases and made sure they were in compliance.
- Performed property and apartment inspections to ensure Federal, State, Local and Pendergraph Standards were being met.
- Supervised maintenance staff and all work being done on the property.
- Collected and processed all rent, security deposits and invoices.
- Marketed apartments, addressed inquiries and assured the needs of the tenants were being met.
Assistant Manager
Breeze Thru
Cary, NC
08.2022 - 11.2022
- Assisted the manager in running a gas station which included a post office.
Property Manager
Property Advisory Group
Penfield, NY
06.2021 - 06.2022
- Managed Crown Oak Estates (Penfield, NY) a 96 unit multifamily. HUD section 8. Tax Credit Property.
- Utilized Onesite software.
- Conducted all leasing operations including but not limited to initial, annual, and move out certifications, leases and all other required paperwork.
- Performed property and apartment inspections to ensure federal, state, local and Property Advisory Group standards were being met.
- Supervised maintenance staff and all work being done on the property.
- Collected and processed rent, security deposits and bills.
- Made sure the Property stayed in budget.
- Marketed apartments addressed inquiries, and provided information to prospects and maintain waiting lists.
- Assured that the comprehensive needs of the Tenants' was met and maintained.
- Ensured that pertinent housing programs and requirements, policies and procedures were in compliance.
Property Manager
Pathstone Management Corporation
Rochester, NY
09.2020 - 06.2021
- Managed 40 Tax Credit, senior/disabled units, 24 Rural Development, senior/disabled units and 20 offices.
- Utilized Yardi Voyager.
- Conducted all leasing operations including but not limited to initial, annual and move-out certifications, leases and all other required paperwork.
- Performed property and apartment inspections to ensure federal, state, local and Pathstone standards were being met.
- Supervised maintenance staff and all work being done on the property.
- Collected and processed rent, security deposits and bills.
- Prepared first draft of annual budget and work within it when established.
- Marketed apartments, addressed inquiries, and maintained waiting lists.
- Assured that the comprehensive needs of the Tenants' are met and maintained.
- Ensured that all Pathstone, and pertinent housing programs and requirements, policies and procedures were in compliance.
Community Manager
Conifer Realty
Rochester, NY
04.2016 - 09.2020
- Managed Willow Landing I and II (4/16 to 12/19)-64 one-, two- and three-bedroom Muti-Family, Rural Development, HCR, and Tax Credit units.
- Managed Macedon Manor (10/18 to 10/19).
- Managed Harris Park Apartments (11/19 to 09/20).
- Utilized Yardi Voyager.
- Conducted all leasing operations including but not limited to initial, annual and move-out certifications, leases and all other required paperwork.
- Performed property and apartment inspections to ensure federal, state, local and Conifer standards are being met.
- Supervised maintenance staff and all work being done on the property.
- Collected and processed rent, security deposits and bills using Boston Post and Nexus Payables and scanners.
- Prepared first draft of annual budget and work within it when established.
- Marketed apartments, addressed inquiries, and maintained waiting lists.
- Assured that the comprehensive needs of the Tenants' are met and maintained.
- Ensured that all Conifer, and pertinent housing programs and requirements, policies and procedures were in compliance.
Accounting Clerk
Fairport Baptist Home
Fairport, NY
11.2014 - 04.2016
- Accounts receivable, daily cash receipts and posting.
- Bills residents, families, long term care companies, and hospice room and board charges.
- Completes Medicaid forms and sends them to the appropriate county.
- Learned two long term care software programs.
- Responds to current/past residents and family members regarding billing questions and issues.
- Completes long term care, Social Security and Veteran's benefit forms and sends them to the appropriate place.
Exam Proctor
State of New York
Troy, NY
01.2001 - 12.2015
- Guaranteed adherence to state regulations concerning testing protocols and standards.
Assistant Director of Housing Services
Fairport Baptist Homes Community Ministries
New York, NY
01.2000 - 11.2014
- Managed 104 units of senior specific housing utilizing section 236, tax credit, project based section 8 and HOME housing programs.
- Implemented and maintained current federal, state, local and tax credit standards, guidelines and regulations, Fairport Baptist Homes policies and procedures.
- Assured that the comprehensive needs of the tenants are met and maintained on an individual basis.
- Conducted all leasing operations including but not limited to initial, annual and move-out certifications.
- Responded to emergency situations including fire, ambulance & disaster.
- Maintained waiting lists and implemented the Division of Housing and Community Renewals' Automated Waiting List for the Fairport Apartments, Inc. (FAI Apartments, LLC).
- Addressed inquiries, provided information and tours.
- Collected and processed all rent and bills.
- Supervised maintenance staff and facilitated work orders.
- Mastered four affordable housing software programs.
- Assisted Director in managing six properties from 2000-2012.
- Received Fairport Baptist Homes' President's Award in 2010 for professional, knowledgeable, kind and fair devotion to the company, it's staff and residents.
Household Residents Assistant Certified
Fairport Baptist Homes Skilled Nursing Facility
New York, NY
01.1991 - 12.2000
- Supported residents in daily living activities and personal care requirements.
Education
Science -
Monroe Community College
New York, NY01.2001
Associate's degree - Upper secondary education
State University of New York College at Brockport
New York, NYSkills
- Microsoft Office proficiency
- Property management and leasing
- Meticulous and detail-oriented
- Compliance assurance
- Property inspection techniques
- Customer service excellence
- Organizational effectiveness
- Fair housing law knowledge
- LIHTC expertise
- Team supervision
- Section 8 program familiarity
- Time management
- Rent collection strategies
- Customer relationship development
- Effective problem solving
- Software application expertise
- Budgeting and financial oversight
- Document control systems
- Deposit accounting methods
- Payment processing efficiency
- Maintenance and repair coordination
- Tenant relations
Certification
- Driver's License
- Certified Credit Compliance Professional
Timeline
Assistant Community Manager
Envolve Client Services
04.2025 - Current
Site Manager
Pendergraph Management
12.2022 - 04.2025
Assistant Manager
Breeze Thru
08.2022 - 11.2022
Property Manager
Property Advisory Group
06.2021 - 06.2022
Property Manager
Pathstone Management Corporation
09.2020 - 06.2021
Community Manager
Conifer Realty
04.2016 - 09.2020
Accounting Clerk
Fairport Baptist Home
11.2014 - 04.2016
Exam Proctor
State of New York
01.2001 - 12.2015
Assistant Director of Housing Services
Fairport Baptist Homes Community Ministries
01.2000 - 11.2014
Household Residents Assistant Certified
Fairport Baptist Homes Skilled Nursing Facility
01.1991 - 12.2000
Science -
Monroe Community College
Associate's degree - Upper secondary education
State University of New York College at Brockport